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Opening a mailing list returns Internal Server Error

Discussion in 'E-mail Discussion' started by froi-manila, Apr 24, 2019.

  1. froi-manila

    froi-manila Member

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    Hi Guys seeking your advice with this. I have one account from our shared server having this issue. When I try to open or access this particular mailing list, it will return an error "Internal Server Error 500". I tried to reset the mailing list password and it failed. Return error is:

    Failed to change the password for the mailing list “operations@xxxxxxx.com.ph”: The administrative request failed because of an error (ETIMEDOUT/110) with output: Timeout: Alarm

    This is the only mailing list who is having this issue under this domain. All other mailing lists under the same domain are fine. When I check /usr/local/cpanel/logs/error_log, this is what I get:

    [2019-04-24 15:39:11 +0800] info [cpaneld] Internal Server Error: "POST /cpsess8317094005/3rdparty/mailman/admin/operations_xxxxxxxx.com.ph/ HTTP/1.1" 500 Error ID 585f11907b1
     
  2. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @froi-manila

    Is anything noted in /usr/local/cpanel/3rdparty/mailman/logs/error?
     
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  3. froi-manila

    froi-manila Member

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    Unfortunately can't see anything from that particular logs..
     
  4. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    If you're unable to access those logs you'll need to contact your provider for further assistance resolving this issue.
     
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  5. froi-manila

    froi-manila Member

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    I can access the logs. but there are no logs inside /usr/local/cpanel/3rdparty/mailman/logs/error in particular to this mailing list. I can error logs thoug through /usr/local/cpanel/logs/error_log and it is pretty related to the actual mailing list I am trying to investigate. again, all other mailing list under this domain is fine. below are the logs from /usr/local/cpanel/logs/error_log
    Code:
    [2019-04-29 16:28:52 +0800] info [cpaneld] Internal Server Error: "POST /cpsess1604036915/3rdparty/mailman/admin/operations_xxxxxxxxxx.xxx.xx/ HTTP/1.1" 500 Error ID 19e719126755f
    [2019-04-29 16:31:17 +0800] info [whostmgrd] Successfully verified signature for cpanel (key types: release).
    [2019-04-29 16:31:30 +0800] info [cpsrvd] Request Timeout: "-" 408 Timeout while creating a secure connection
    [2019-04-29 16:32:31 +0800] info [cpsrvd] Request Timeout: "-" 408 Timeout while creating a secure connection
    [2019-04-29 16:32:42 +0800] info [cpsrvd] Request Timeout: "-" 408 Timeout while creating a secure connection
    [2019-04-29 16:33:48 +0800] info [cpsrvd] Request Timeout: "-" 408 Timeout while creating a secure connection
    [2019-04-29 16:34:41 +0800] info [cpsrvd] Request Timeout: "-" 408 Timeout while creating a secure connection
    [2019-04-29 16:35:32 +0800] info [cpsrvd] Request Timeout: "-" 408 Timeout while creating a secure connection
    [2019-04-29 16:36:35 +0800] info [cpsrvd] Request Timeout: "-" 408 Timeout while creating a secure connection
    [2019-04-29 16:36:44 +0800] info [cpsrvd] Request Timeout: "-" 408 Timeout while creating a secure connection
    [2019-04-29 16:36:58 +0800] info [cpsrvd] Request Timeout: "-" 408 Timeout while creating a secure connection
    [2019-04-29 16:37:34 +0800] info [whostmgrd] Successfully verified signature for cpanel (key types: release).
    [2019-04-29 16:38:47 +0800] info [cpsrvd] Request Timeout: "-" 408 Timeout while creating a secure connection
    
    - Removed -
     
    #5 froi-manila, Apr 29, 2019
    Last edited by a moderator: Apr 29, 2019
  6. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @froi-manila


    At the same time as these errors is anything noted in the cPhulkd logs? They're located at
    Code:
    /usr/local/cpanel/logs/cphulkd.log
    /usr/local/cpanel/logs/cphulkd_errors.log
     
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  7. froi-manila

    froi-manila Member

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    no errors from here related to the mailing list :(
     
  8. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    If you have root access to the server, please feel free to open a ticket using the link in my signature. If you do open a ticket with us please update this thread with the ticket ID so we can follow up with the outcome here. Otherwise, if you don't have root access I'd suggest contacting your provider for further assistance.


    Thanks!
     
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