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Opening a support ticket

Discussion in 'General Discussion' started by coolbluenet, Oct 31, 2005.

  1. coolbluenet

    coolbluenet Active Member

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    Hi,

    I have just raised a support ticket via the form on the support site, it looks like it has ben sent ok, but i have had no confirmation e-mail and tracker link. What is the best option as I do not know if cpanel have recieved my ticket.

    Dean :(
     
  2. Xenon101

    Xenon101 Well-Known Member

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    Check your spam mailbox, any replies could have gone there. I've had a confirmation e-mail within 5 minutes usually so there could be a problem (unless cPanel have changed their support system in the last 3 years?)
     
  3. chirpy

    chirpy Well-Known Member

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    If you don't hear anything back from them, you can use their contact details on their site to check with them, either by 'phone or to billing@cpanel.net.
     
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  4. JiNkYs

    JiNkYs Member
    PartnerNOC

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    I am having the same problem! And I have nothing at spam
     
  5. JiNkYs

    JiNkYs Member
    PartnerNOC

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    I have sent an email to the address you have said, but i dunno if I had no reply or if I didn't get it:(
     
  6. Xenon101

    Xenon101 Well-Known Member

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    Open up a gmail account and try from that, if you need an invite just mail iain [at] xn3 [dot] net. :)
     
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