OpenVZ + VPS cPanel + Transfer error - Sorry, the copy failed. Unable to find cp usr

[KamilPRO]

I have problem:

Searching /root....
Found cpmove-clanpz.tar.gz !
Moving Packge to /root/cprestore/cpmove-clanpz.tar.gz

Extracting tarball....window.scroll(0,175);...............
Done

Extracting Domain....Done

Sorry, the copy failed. Unable to find the cpanel user file. Is the archive
missing (cwd: /root/cprestore loaded cpmove-clanpz/cp/clanpz)?
checked 4 files.....


1. /scripts/pkgacct username...
2. Transfer backup to new server
3. /scripts/restorepkg username
4. this error


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this is my dedicated server

1. install on dedicated server os debian
2. install openvz
3. install centos 5 on OpenVZ
4. install cPanel on OpenVZ

more infos in topic:
http://www.webhostingtalk.com/showthread.php?t=619461


1. generate backups on old server /scripts/pkgacct username...
2. transfer all backups to new server in deutschland
3. restore 20 backups on new serwer - Restore a Full Backup/cpmove file
4. appeared error described higher.

 

[67yf]

missing cpanel user file

Just wondering if you were able to resolve this?
I have a backup but it gave me the exact same error when performing the restore.

 

[mrcbrown]

Few Questions:

How large is the site?

Are both servers using the same cPanel build/version?

How large is the VPS?

When I started toying with VPS a year ago I had similar issues with large sites, the memory allocated and various fine tuning of the VPS conf was needed to make it happen.

 

[67yf]

large site

Yes this particular site on our server is fairly large but tiny sites gave the same error "can't find cpanel user file". The cpanel versions are the same vs 11.
What kind of tweaking are you talking about?

 

[cPanelNick]

Please open a support ticket @ https://tickets.cpanel.net/submit/