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OpenVZ + VPS cPanel + Transfer error - Sorry, the copy failed. Unable to find cp usr

Discussion in 'General Discussion' started by KamilPRO, Jul 11, 2007.

  1. KamilPRO

    KamilPRO Member

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    I have problem:

    Searching /root....
    Found cpmove-clanpz.tar.gz !
    Moving Packge to /root/cprestore/cpmove-clanpz.tar.gz

    Extracting tarball....window.scroll(0,175);...............
    Done

    Extracting Domain....Done

    Sorry, the copy failed. Unable to find the cpanel user file. Is the archive
    missing (cwd: /root/cprestore loaded cpmove-clanpz/cp/clanpz)?
    checked 4 files.....


    1. /scripts/pkgacct username...
    2. Transfer backup to new server
    3. /scripts/restorepkg username
    4. this error


    --------------------------------------

    this is my dedicated server

    1. install on dedicated server os debian
    2. install openvz
    3. install centos 5 on OpenVZ
    4. install cPanel on OpenVZ

    more infos in topic:
    http://www.webhostingtalk.com/showthread.php?t=619461


    1. generate backups on old server /scripts/pkgacct username...
    2. transfer all backups to new server in deutschland
    3. restore 20 backups on new serwer - Restore a Full Backup/cpmove file
    4. appeared error described higher.
     
  2. 67yf

    67yf Member

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    missing cpanel user file

    Just wondering if you were able to resolve this?
    I have a backup but it gave me the exact same error when performing the restore.
     
  3. mrcbrown

    mrcbrown Well-Known Member

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    Few Questions:

    How large is the site?

    Are both servers using the same cPanel build/version?

    How large is the VPS?

    When I started toying with VPS a year ago I had similar issues with large sites, the memory allocated and various fine tuning of the VPS conf was needed to make it happen.
     
  4. 67yf

    67yf Member

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    large site

    Yes this particular site on our server is fairly large but tiny sites gave the same error "can't find cpanel user file". The cpanel versions are the same vs 11.
    What kind of tweaking are you talking about?
     
  5. cPanelNick

    cPanelNick Administrator
    Staff Member

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