Can anyone view their emails using openwebmail? On all our servers, it loads fine but does not show any emails (yet there are emails). If you then change to Neomail or Uebimiau, you can now see the emails.
B
bdraco
Guest
OK this is quickly evolving into a pretty large problem- it seems that if a user already has a neomail account (preferences saved / directory hierarchy in place), well, if that pop3 user attempts to user Open Webmail, it all goes straight to hell.
:p AKA, nothing is revealed within inbox, zero, nada. Yet if it is a fresh account with no neomail profile existing, then the inbox works like a charm. If there was mail sitting on the server for the pop3 account and there was no webmail profile, Open Webmail works fine. Otherwise it reports absolutely nothing.
Also, it seems that Open Webmail uses a gigantically higher amount of resources than Neomail, even though I thought it was built out of the exact same code as Neomail? If two people with mail spool sizes of 5 megs or higher attempt to use Open Webmail it will send the load on a box to around 20.00 or 30.00 in seconds..... scary. If three or more people team up the machine will be at its knees and we're lucky to catch it before the server crashes completely.
Basically, this is a huge liabilty as it stands now. It's our fault for not testing this out THOROUGHLY ahead of time- but we are now minutes away from removing access to it from the end-user's perspective since we are inundated with calls from people that have &blank inboxes&, not to mention that server stability is quickly going out the window.
Is there any rhyme or reason for this behavior- anything to tweak to allow for better performance? We'll be going back to neomail exclusively if there are no answers very soon.
Darkorb or anyone- any guidance quickly would be extremely helpful.
Thanks!
:p AKA, nothing is revealed within inbox, zero, nada. Yet if it is a fresh account with no neomail profile existing, then the inbox works like a charm. If there was mail sitting on the server for the pop3 account and there was no webmail profile, Open Webmail works fine. Otherwise it reports absolutely nothing.
Also, it seems that Open Webmail uses a gigantically higher amount of resources than Neomail, even though I thought it was built out of the exact same code as Neomail? If two people with mail spool sizes of 5 megs or higher attempt to use Open Webmail it will send the load on a box to around 20.00 or 30.00 in seconds..... scary. If three or more people team up the machine will be at its knees and we're lucky to catch it before the server crashes completely.
Basically, this is a huge liabilty as it stands now. It's our fault for not testing this out THOROUGHLY ahead of time- but we are now minutes away from removing access to it from the end-user's perspective since we are inundated with calls from people that have &blank inboxes&, not to mention that server stability is quickly going out the window.
Is there any rhyme or reason for this behavior- anything to tweak to allow for better performance? We'll be going back to neomail exclusively if there are no answers very soon.
Darkorb or anyone- any guidance quickly would be extremely helpful.
Thanks!
B
bdraco
Guest
This script should fix the problem
/scripts/cleanopenwebmail
You might need to run /scripts/updatenow to get it
--
or update cpanel/whm and enter 'inbox in openwebmail is empty' in WHM's Interactive KB
/scripts/cleanopenwebmail
You might need to run /scripts/updatenow to get it
--
or update cpanel/whm and enter 'inbox in openwebmail is empty' in WHM's Interactive KB
Have you checked Open WebMail's &saved messages& folder? That's where I found all of my messages, anyway.
Speaking of problems ... I've seen a report that setting up forwarders in Open WebMail will cause all mail to disappear into a black hole. Anyway, it certainly seems strange to have features like forwarders and auto-replies in Open WebMail when they can already be set up in CPanel; lots of potential conflicts there.
Speaking of problems ... I've seen a report that setting up forwarders in Open WebMail will cause all mail to disappear into a black hole. Anyway, it certainly seems strange to have features like forwarders and auto-replies in Open WebMail when they can already be set up in CPanel; lots of potential conflicts there.
[quote:b5d015ee51][i:b5d015ee51]Originally posted by bdraco[/i:b5d015ee51]
This script should fix the problem
/scripts/cleanopenwebmail
You might need to run /scripts/updatenow to get it
--
or update cpanel/whm and enter 'inbox in openwebmail is empty' in WHM's Interactive KB[/quote:b5d015ee51]
Thanks for upgrading OW to the latest version, it's definitely less buggy.
Could you take out the forwarding and auto response features and disable the option in preferences that says &Move old msg to SAVED at logout& (this is what's making the inbox disappear when people log back in!). That should handle any remaining complaints and confusions from our customers. Thanks.
This script should fix the problem
/scripts/cleanopenwebmail
You might need to run /scripts/updatenow to get it
--
or update cpanel/whm and enter 'inbox in openwebmail is empty' in WHM's Interactive KB[/quote:b5d015ee51]
Thanks for upgrading OW to the latest version, it's definitely less buggy.
Could you take out the forwarding and auto response features and disable the option in preferences that says &Move old msg to SAVED at logout& (this is what's making the inbox disappear when people log back in!). That should handle any remaining complaints and confusions from our customers. Thanks.
what was the point of open web mail? it uses more resources... very similar to neomail... except there are mess load of options to set when you use OWM for the first time which just increase my support email because non technical people in the first place see junk like that and freak out not knowing what to do or answer on all those questions.
cpanel needs to be easier to use with the assumption this is someones first time using webhosting. everyone wants more and more options because the server OWNER thinks they are cool... there needs to be a balance of offering more functionality for experienced users while being easy for first timers.
just what is the point of having 3 email systems now? why not spend time on making it easier to link up 2 or more cpanel servers to share dns? why not spend time working on the billing system that was announced ohhh so long ago? why not work on why aol is rejecting email from exim? why this obsession with web email?
cpanel needs to be easier to use with the assumption this is someones first time using webhosting. everyone wants more and more options because the server OWNER thinks they are cool... there needs to be a balance of offering more functionality for experienced users while being easy for first timers.
just what is the point of having 3 email systems now? why not spend time on making it easier to link up 2 or more cpanel servers to share dns? why not spend time working on the billing system that was announced ohhh so long ago? why not work on why aol is rejecting email from exim? why this obsession with web email?
well one way to fix the empty inbox problem is to::
(1) tar up mail dir for backup and restoral.
(2) delete all files in the mail dir
(3) extract from the tar file all the files which are not hidden file and which are mail folders.
(4) copy these extracted folder back into the mail dir.
(5) all should be well now...
------------------------------
warning:: I did this and I was fine.. then when i went into neomail, it then emptied out my inbox.
(1) tar up mail dir for backup and restoral.
(2) delete all files in the mail dir
(3) extract from the tar file all the files which are not hidden file and which are mail folders.
(4) copy these extracted folder back into the mail dir.
(5) all should be well now...
------------------------------
warning:: I did this and I was fine.. then when i went into neomail, it then emptied out my inbox.
B
bdraco
Guest
[quote:9506ef7f35][i:9506ef7f35]Originally posted by crock[/i:9506ef7f35]
well one way to fix the empty inbox problem is to::
(1) tar up mail dir for backup and restoral.
(2) delete all files in the mail dir
(3) extract from the tar file all the files which are not hidden file and which are mail folders.
(4) copy these extracted folder back into the mail dir.
(5) all should be well now...
------------------------------
warning:: I did this and I was fine.. then when i went into neomail, it then emptied out my inbox. [/quote:9506ef7f35]
/scripts/cleanopenwebmail
well one way to fix the empty inbox problem is to::
(1) tar up mail dir for backup and restoral.
(2) delete all files in the mail dir
(3) extract from the tar file all the files which are not hidden file and which are mail folders.
(4) copy these extracted folder back into the mail dir.
(5) all should be well now...
------------------------------
warning:: I did this and I was fine.. then when i went into neomail, it then emptied out my inbox. [/quote:9506ef7f35]
/scripts/cleanopenwebmail
rastoma:
to Nick & darkorb's side they actually DID inform us that openwebmail would be worked into the default theme, about 25 days ago. It was in the WHM news .............
And basically the day it floated into the default theme it hadn't been touched as far as testing from the user end (our end). For those of us that still have a few machines banking on the default theme, just keep in mind that if something is going to be introduced- spend an hour on testing it. I would like every machine under our jurisdiction to AVOID the default theme so that situations like this are avoided. And then you can test on a beta server internally, the new features that ARE periodically introduced.
It's not a perfect system by any stretch- though I think the cpanel community is gradually improving this system every day.
On your exim to AOL comment- this has beeen discussed elsewhere on the forum recently. It really isn't a technical issue related to the CPanel software, or exim itself for that matter. AOL's admins are blacklist happy so their users don't vent to them about receiving &messages that they obviously had no intention of reading&....
It's a neverending battle, really.
to Nick & darkorb's side they actually DID inform us that openwebmail would be worked into the default theme, about 25 days ago. It was in the WHM news .............
And basically the day it floated into the default theme it hadn't been touched as far as testing from the user end (our end). For those of us that still have a few machines banking on the default theme, just keep in mind that if something is going to be introduced- spend an hour on testing it. I would like every machine under our jurisdiction to AVOID the default theme so that situations like this are avoided. And then you can test on a beta server internally, the new features that ARE periodically introduced.
It's not a perfect system by any stretch- though I think the cpanel community is gradually improving this system every day.
On your exim to AOL comment- this has beeen discussed elsewhere on the forum recently. It really isn't a technical issue related to the CPanel software, or exim itself for that matter. AOL's admins are blacklist happy so their users don't vent to them about receiving &messages that they obviously had no intention of reading&....
It's a neverending battle, really.
Nick,
Can you give us a way to edit the main entrance page to web mail that gives the user the option to go into Openwebmail or the 2 old programs. Even with your fix script, Openwebmail is still not working on our servers and we need a way to direct users back to the old email programs.
Can you give us a way to edit the main entrance page to web mail that gives the user the option to go into Openwebmail or the 2 old programs. Even with your fix script, Openwebmail is still not working on our servers and we need a way to direct users back to the old email programs.
CPU surges..............
jumpdomain: isn't that as simple as going into the default theme (/usr/local/cpanel/base/frontend/default) and editing the webmail index page? I haven't looked to see exactly what that is because I am too busy trying to save the machines that are using openwebmail.....
Is anyone else seeing openwebmail processes topping out repeatedly on various accounts/servers ? An strace yields nothing really helpful, it just appears that the process is spinning indefinitely- caught in a loop? - but like clockwork every machine is beginning to succumb to openwebmail processes using 85/95% of CPU time. And that is EACH process.
Anyone?
jumpdomain: isn't that as simple as going into the default theme (/usr/local/cpanel/base/frontend/default) and editing the webmail index page? I haven't looked to see exactly what that is because I am too busy trying to save the machines that are using openwebmail.....
Is anyone else seeing openwebmail processes topping out repeatedly on various accounts/servers ? An strace yields nothing really helpful, it just appears that the process is spinning indefinitely- caught in a loop? - but like clockwork every machine is beginning to succumb to openwebmail processes using 85/95% of CPU time. And that is EACH process.
Anyone?
I though it was compiled into Cpanel... After looking around, I found the page to edit. It is a perl script at:
/usr/local/cpanel/base/webmaillogin.cgi
For the load problems, we haven't seen them... However, it is not finding any email on our servers so that is probably why...
/usr/local/cpanel/base/webmaillogin.cgi
For the load problems, we haven't seen them... However, it is not finding any email on our servers so that is probably why...
[quote:38095b9b1e][i:38095b9b1e]Originally posted by feanor[/i:38095b9b1e]
jumpdomain: isn't that as simple as going into the default theme (/usr/local/cpanel/base/frontend/default) and editing the webmail index page? I haven't looked to see exactly what that is because I am too busy trying to save the machines that are using openwebmail.....
Is anyone else seeing openwebmail processes topping out repeatedly on various accounts/servers ? An strace yields nothing really helpful, it just appears that the process is spinning indefinitely- caught in a loop? - but like clockwork every machine is beginning to succumb to openwebmail processes using 85/95% of CPU time. And that is EACH process.
Anyone?[/quote:38095b9b1e]
One of the possible problems with cpu resource problems because of open webmail is that the background image is 1.2 mb!
That's WAY too big for a background image. I'm not sure if that is a resource problem but it sure is a bandwidth hog.
jumpdomain: isn't that as simple as going into the default theme (/usr/local/cpanel/base/frontend/default) and editing the webmail index page? I haven't looked to see exactly what that is because I am too busy trying to save the machines that are using openwebmail.....
Is anyone else seeing openwebmail processes topping out repeatedly on various accounts/servers ? An strace yields nothing really helpful, it just appears that the process is spinning indefinitely- caught in a loop? - but like clockwork every machine is beginning to succumb to openwebmail processes using 85/95% of CPU time. And that is EACH process.
Anyone?[/quote:38095b9b1e]
One of the possible problems with cpu resource problems because of open webmail is that the background image is 1.2 mb!
That's WAY too big for a background image. I'm not sure if that is a resource problem but it sure is a bandwidth hog.
B
bdraco
Guest
[quote:a9c395f8b0][i:a9c395f8b0]Originally posted by totalufo[/i:a9c395f8b0]
[quote:a9c395f8b0][i:a9c395f8b0]Originally posted by feanor[/i:a9c395f8b0]
jumpdomain: isn't that as simple as going into the default theme (/usr/local/cpanel/base/frontend/default) and editing the webmail index page? I haven't looked to see exactly what that is because I am too busy trying to save the machines that are using openwebmail.....
Is anyone else seeing openwebmail processes topping out repeatedly on various accounts/servers ? An strace yields nothing really helpful, it just appears that the process is spinning indefinitely- caught in a loop? - but like clockwork every machine is beginning to succumb to openwebmail processes using 85/95% of CPU time. And that is EACH process.
Anyone?[/quote:a9c395f8b0]
One of the possible problems with cpu resource problems because of open webmail is that the background image is 1.2 mb!
That's WAY too big for a background image. I'm not sure if that is a resource problem but it sure is a bandwidth hog.[/quote:a9c395f8b0]
Openwebmail uses dbms to speed up things .. however it seems to have a problem creating those dbms when it opens a mailbox over 25 megs. Anyways.. its going to hit the trash can tomorrow.
[quote:a9c395f8b0][i:a9c395f8b0]Originally posted by feanor[/i:a9c395f8b0]
jumpdomain: isn't that as simple as going into the default theme (/usr/local/cpanel/base/frontend/default) and editing the webmail index page? I haven't looked to see exactly what that is because I am too busy trying to save the machines that are using openwebmail.....
Is anyone else seeing openwebmail processes topping out repeatedly on various accounts/servers ? An strace yields nothing really helpful, it just appears that the process is spinning indefinitely- caught in a loop? - but like clockwork every machine is beginning to succumb to openwebmail processes using 85/95% of CPU time. And that is EACH process.
Anyone?[/quote:a9c395f8b0]
One of the possible problems with cpu resource problems because of open webmail is that the background image is 1.2 mb!
That's WAY too big for a background image. I'm not sure if that is a resource problem but it sure is a bandwidth hog.[/quote:a9c395f8b0]
Openwebmail uses dbms to speed up things .. however it seems to have a problem creating those dbms when it opens a mailbox over 25 megs. Anyways.. its going to hit the trash can tomorrow.
[quote:df052f3eae][i:df052f3eae]Originally posted by jumpdomain[/i:df052f3eae]
Can anyone view their emails using openwebmail? On all our servers, it loads fine but does not show any emails (yet there are emails). If you then change to Neomail or Uebimiau, you can now see the emails.
[/quote:df052f3eae] i didn't have problems with 4.5 build 136 but now with 4.7 build i do ?
Can anyone view their emails using openwebmail? On all our servers, it loads fine but does not show any emails (yet there are emails). If you then change to Neomail or Uebimiau, you can now see the emails.
[/quote:df052f3eae] i didn't have problems with 4.5 build 136 but now with 4.7 build i do ?
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