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SOLVED "Optimize Website" (mod_deflate) refuses to enable (no error)

Discussion in 'General Discussion' started by jcwacky, Mar 3, 2017.

  1. jcwacky

    jcwacky Member

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    In cPanel > Optimize Website, I'm unable to enable the "Compress All Content" option.

    Upon selecting it, and clicking "Update Settings", it says it was successful: "Website optimization preferences updated. Content compression is now enabled. Content compression is now enabled for all content."

    But when I go back to the "Optimize Website" screen, it shows it's still disabled.
    • It happens on all cPanel accounts on the server.
    • I've reproduced the issue on a newly created cPanel account.
    • The "Compress the specified MIME types" won't enable either.
    • I've recently upgraded from EasyApache 3 to EasyApache 4.
    • I've tried uninstalling and re-installing the mod_deflate module via EasyApache 4.
    • It seems to successfully create a .htaccess file in the account root but doesn't add anything to it.
    • If I delete the .htaccess file and try again, it still just creates a new empty .htaccess file.
    • Some accounts already have it enabled, and the compression is working fine with these accounts.
    • WHM 62.0 (build 16) - 11.62.0.16
    • CLOUDLINUX 6.8 x86_64 kvm
    Any ideas how I can resolve this?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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  3. jcwacky

    jcwacky Member

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    Thanks, but I don't believe that's the same issue. For me, it won't insert the .htaccess content and despite saying it's enabled, when you go back, it says it's still disabled.

    I did try that PHP INI update, but it hasn't resolved this issue.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Do you notice any error messages in /usr/local/cpanel/logs/error_log when attempting to enable the option?

    Thank you.
     
  5. jcwacky

    jcwacky Member

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    Nope, no errors appear in /usr/local/cpanel/logs/error_log, the only file that updates in that directory when attempting to enable Optimisation is access_log.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  7. jcwacky

    jcwacky Member

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    I had buycpanel.com support get to the bottom of this. In case anyone else experiences the same issue, it seemed to be caused by file permissions of mod_pagespeed:
     
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  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
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