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Our mail server ip address black listed in internet

Discussion in 'E-mail Discussions' started by shufil, Aug 27, 2014.

  1. shufil

    shufil Well-Known Member

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    Hello,

    Our server ip address black listed in internet ,seems in black listed tool - LISTED FABELSOURCES ip address was listed .
    so not senting mail to hotmail , DKIM and SPF is enabled now ,

    How can i resolve this issue .

    Please give me a reply quickly .
     
  2. server9host

    server9host Well-Known Member

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    Hello,

    You need to send unblock request to them and if you have another IP address on server then you can temporary change mail IP to start mail flow on server. :)
     
  3. shufil

    shufil Well-Known Member

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    Hello,

    This ip are share with lot of site , so if i chage ip so that will effect lot of sites , right ?
     
  4. server9host

    server9host Well-Known Member

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    Hello,

    Yes, If you change mail IP then your all site mail IP will change except those use dedicated IP on server and your mail working fine.

    You can change email IP as below :

    step 1 : Open below file

    root@serverlnx190 [~]# vi /etc/mailips

    step 2 :

    *:your new IP

    save your file and restart the exim service.:)
     
  5. shufil

    shufil Well-Known Member

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    Hello,

    Also all the ip address getting same error .
     
  6. server9host

    server9host Well-Known Member

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    Hello,

    It's not affecting on your website. This change only for email server, So do not worry about it.

    Please check new IP which you try to put as email IP not blacklisted :)

    If I am getting wrong so please let me know.
     
  7. shufil

    shufil Well-Known Member

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    Hello,

    Server all ip address seems black listed in FABELSOURCES
     
  8. server9host

    server9host Well-Known Member

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    Hello,

    So there is no other way , you need to send IP unblock request to FABELSOURCES and wait upto unblock the IP. Upto that you need to check on you server is there spamming occurred on server or not.
     
  9. cPanelMichael

    cPanelMichael Forums Analyst
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  10. shufil

    shufil Well-Known Member

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    Hello,

    Yes i requested to FABELSOURCES for remove our ip and they removed from his list then i contacted to hotmail team also , so he said he was not blocking out ip , so what i do now .
     
  11. server9host

    server9host Well-Known Member

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    Menas your IP is not blacklisted anywhere please try to send nad received the email. IF you still face issue then please post the bounce back email output which you get when you try to send the email.

    Also verify your Local internet IP is not blacklisted :)
     
  12. shufil

    shufil Well-Known Member

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    Hello,

    Yes , i use this url , so that time hotmail team said your ip is not block hotmail team.

    - - - Updated - - -

    Yes , our local ip black listed in two site . i will try to remove this also .
     
  13. shufil

    shufil Well-Known Member

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    Hello,

    I try to sent mail using new netsetter , that is getting internet using dinamic ip ,but there also i get same error , bounce back mail is mesion below .
    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    mymailid@hotmail.com
    SMTP error from remote mail server after MAIL FROM:<user@mydomain.com> SIZE=2213:
    host mx1.hotmail.com [65.55.92.152]: 550 SC-001 (SNT004-MC2F13) Unfortunately, messages from 192.57.58.5 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to Troubleshooting.
     
  14. cPanelMichael

    cPanelMichael Forums Analyst
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    Per that troubleshooting page:

    You may need to modify the newsletter you send out if it's detected as SPAM by Hotmail.

    Thank you.
     
  15. shufil

    shufil Well-Known Member

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    Hello,

    But hotmail team update me, they did not block our ip any matter ,
    So how can i resolve this issue , we are not senting newsletter now.
     
  16. cPanelMichael

    cPanelMichael Forums Analyst
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    The message you provided means that Hotmail "IS" blocking your email. Please see:

    That's a Hotmail bounce.

    Thank you.
     
  17. server9host

    server9host Well-Known Member

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    Hello,

    Can you please try to send email from different network. because as per mention bounce back email shows your local IP was blacklisted. Please try and let us know.
     
  18. shufil

    shufil Well-Known Member

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    Hello,

    Last day i try to sent different network using netsetter . but i got same error , i sent lot mail to hotmail team with our smtp log , at last they admin out ip address blocked his server , so he released our ip address from his database . currentlly we can able to sent mail to hot mail .

    Thanks for your valied information .
     
  19. shufil

    shufil Well-Known Member

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    Hello,
    Yes , First time he did not admit this , so i sent mail with smtp log may time , at last he released out ip address from his black list data base , currently its fine , Thanks for Your advice .
    Can you advice me , how can we prevent future .
     
  20. server9host

    server9host Well-Known Member

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    Hello,

    Thanks for update "shufil". I am happy you are able to send and received the email. :)
     
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