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Out of office with ignore

Discussion in 'E-mail Discussion' started by ben859420, Aug 13, 2015.

  1. ben859420

    ben859420 Registered

    Aug 13, 2015
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    Denver, CO
    cPanel Access Level:
    Website Owner
    Our company has several email addresses setup which distribute email to a variety of people; for example goes to 5 people any of whom can work up an estimate. If any one of these 5 people puts an out of office message up, any emails that come into the address gets an auto response from that person. This can be rather annoying as there are 4 other people who could respond to this message. Is there a way to have the auto responder ignore incoming mail that is forwarded internally or by a specific address.

    I have tried putting a timer of 24h on the auto response but because the forwarding is making it seem like it is coming from the person that sent in the request it will auto respond to each new person making the request. Then the out of office notice is also forwarded to the other 4 people receiving each time. While the person requesting the estimate thinks there is no one home because of the out of office notice.
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Root Administrator
    Hello :)

    There are no native features that will allow you to whitelist email forwarded internally or from a specific address. You may want to vote and add feedback to the following feature request:

    You may want to reach out to the individual and have them consider an alternative to an automatic responder as a method of avoiding this issue (e.g. have them use a separate email account to receive the estimates, and have that email account forward to their actual email address).

    Thank you.
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