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outbound weird problem with hotmail

Discussion in 'E-mail Discussions' started by Romer Romero, Jan 24, 2013.

  1. Romer Romero

    Romer Romero Member

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    Hello I've been all the afternoon surfing the forum trying to look for a solution with no luck :(

    at my server just 1 costumer can't send emails to hotmail. (the others can) this is the log:


    2013-01-24 16:10:25 1TyV05-0006zm-6w <= my@costumer.com H=localhost.localdomain (my.server.com) [127.0.0.1]:45541 I=[127.0.0.1]:25 P=esmtpa A=dovecot_login:my@costumer.com S=822 id=ad9cc70205e10447b67680860c7d4755.squirrel@my.server.com T="test 16" from <my@costumer.com> for my@hotmail.com
    2013-01-24 16:10:25 1TyV05-0006zm-6w SMTP connection outbound 1359065425 1TyV05-0006zm-6w costumer.com my@hotmail.com
    2013-01-24 16:10:25 1TyV05-0006zm-6w => my@hotmail.com F=<my@costumer> R=lookuphost T=remote_smtp S=1296 H=mx3.hotmail.com [65.55.92.136] C="250 <ad9cc70205e10447b67680860c7d4755.squirrel@my.server.com> Queued mail for delivery"

    the email is not at the "Mail Queue Manager" that's the weird part. Also the domain is not in /etc/remotedomains and yes it is in /etc/localdomains. I don't recieve returned error emails back and of course I checked the spam folder at hotmail. I recieve the same log message via webmail and thunderbird. and when I check the mail status summary I see them in the relayed message list like this.:

    1 localhost.localdomain[127.0.0.1] my@costumer.com mx3.hotmail.com[65.55.92.136] my@hotmail.com

    Thaks for your help and sorry for my english :eek:
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Everything ok with that customers domain?
    /http://www.intodns.com/
     
  3. Romer Romero

    Romer Romero Member

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    well, there was a problem. thank you. the other server where the second nameserver is didn't have the zone. now it's fixed. but I still have the problem. same error. when I write to gmail for example I recieve it in the spam folder. I don't know what else to check.
     
  4. cPanelJared

    cPanelJared Technical Analyst
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    The only way to know for sure why Gmail or Hotmail considers mail to be spam, is to ask Gmail or Hotmail. Large mail providers have their own policies, and they often do not send anything back in the SMTP transaction that would explain why this is happening. It is most likely happening after the actual SMTP transaction is over, before the mail is put in the user's in-box. The only certain way to know why it happens is to ask them directly. Anything else is really just speculation.
     
  5. mctDarren

    mctDarren Well-Known Member

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    Romer, do you have DKIM enabled on the account? Check to see if your DKIM is using an older, weak key. I know Gmail has started moving emails to spam that use older (broken, see article here) keys. Also, when you look at the "original code" in Gmail you will see a "(weak)" in the headers that Gmail inserts when DKIM is considered weak.
     
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