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Outgoing mail server ports

Discussion in 'E-mail Discussions' started by sparek-3, May 12, 2007.

  1. sparek-3

    sparek-3 Well-Known Member

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    I am running cPanel 11.3.6-EDGE_11817 on a test box. I noticed some errors on the screen after creating a new mail account through the control panel. After you create a mail account, you come to another page telling you that the mail account has been set up. You are also asked the question:

    Do you wish to configure the account to work with a mail client (Outlook, Mail.app)?

    If you select Yes, under Manual Settings the text reads:

    Outgoing Mail Server: mail.mydomain.com (server requires authentication) port 25
    Outgoing Mail Server: (SSL) mail.mydomain.com (server requires authentication) port 25


    Shouldn't the SSL port be 465?

    And ideally the SSL outgoing mail server should give the server's hostname, because of the server-wide certificate, like is given with the Incoming Mail Server.

    Perhaps this is being picky, but I can just imagine that someone's client will pick up on this and raise an issue. I don't suspect that it would be much of a change in the x3 code to change.

    I am also wondering if there is a way to always display the default ports here. Currently, if you have another port designated with the Service Manager exim on another port then that port number is given here. For example, if I open port 587 up in the Service Manager through the WHM, then the above text would read:

    Outgoing Mail Server: mail.mydomain.com (server requires authentication) port 587
    Outgoing Mail Server: (SSL) mail.mydomain.com (server requires authentication) port 587


    Again the SSL port is not correct.

    This is not that big of an issue, as there may be a larger majority that likes this feature. Personally, I don't like opening additional exim port for users whose ISPs are blocking SMTP connection, it is my opinion that those users should just use their ISP's outgoing mail server. However, in some cases, I do open an additional exim port on some servers. I would just prefer to not advertise that additional port if possible. As I said, this is not that big of an issue, there may be more people that specifically wanted this feature as it is and I may just be in the minority and I can understand that. Still, I thought I'd ask

    Another thing, I'm not opening bugzilla entries with these concerns. I figure the forums are the best place for these concerns at this time, since the cPanel team is trying to get CP11 released out to the masses. I know I've seen Nick and some of the other cPanel people frequent the forums over the past few days and weeks, so I thought this might be a better way to grab their attention if needed (I'm actually just asking the other forum members if they are duplicating these "issues" and whether or not the community believes they warrant an investigation by the cPanel developers).
     
  2. Simsen

    Simsen Active Member

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    Amazing, I was just about to create a new thread on the exact same thing, only I wouldn't have been so detailed and thorough as you, sparek-3.

    It seems to me that this is a minor bug; that the wrong port number for outgoing SSL mail server is shown on the page "Mail Client Configuration" in cPanel. Did you by any chance ever open a support ticket or file a bug?

    Or, if any cPanel staff is reading this, could you fix the bug please?

    Regards,
    Simen
     
  3. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    What build version and tree are you using?
     
  4. Simsen

    Simsen Active Member

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    I don't know how to get the build version and tree using the shell prompt, but I copied this from the header in WHM: WHM 11.11.0 cPanel 11.15.0-C17802.

    Thanks for replying :)

    It really is a minor bug, but it saves me from telling my clients why they can't send SSL-encrypted e-mails. Don't waste too much time on this, there are probably more important things for you to do, like for example working on easyapache. But at least now you know about it.
     
  5. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Based off that, you are running cPanel version 11.15.0, on the CURRENT (C) tree with build number 17802. I just wanted to make sure you weren't on an older version of cPanel/WHM.

    As for the issue you are experiencing, I'd recommend submitting a ticket directly with us so our support staff can determine what is causing that so we can take corrective action.
     
  6. sparek-3

    sparek-3 Well-Known Member

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    No, I never did, probably should have, sorry about that.

    I found some other wording in the x3 theme that I didn't think fit well with our hosting package, so I just made the decision to clone the x3 theme and make a new theme and corrected this error and changed the wording around.

    I'm actually a little surprised that this issue is still present. I first noticed this in May when I wrote that post. Then after I made a customized theme, I never checked this again. I guess I just assumed that it was fixed in a later release.

    I should have opened a bug ticket concerning this and perhaps the issue would have been better noticed by the cPanel team. I know the forums aren't an official means of contacting cPanel, but at that time I thought cPanel was browsing the forums a lot more than usual and I really figured other people would notice the issue and keep the thread bumped.
     
  7. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Note that the X3 theme has received several updates since 11.3. By cloning the theme, your cloned theme will not receive any of the updates that X3 has since received. This is the main reason I discourage theme cloning in favor of simply branding the X3 theme as needed. You can find documentation on this at:

    http://www.cpanel.net/support/docs/Branding_docs_x3.pdf
     
  8. sparek-3

    sparek-3 Well-Known Member

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    Yea, I made a list of the changes I made to the x3 theme in the cloning process. I then periodically go back and reupdate the cloned x3 theme. The downside here is that periodically just means whenever I'm thinking about it and have time, so your point is valid, the cloned theme does miss out on some changes from time to time.

    I agree, I would prefer not to use cloned themes, but I do somethings a little differently on our servers and I want the theme to reflect that. The only way I found to do this was to clone the theme and use a personally modified copy. I'm not taking anything away from cPanel or the themes that are offered. For most people they do work, just for me I prefer some additional customizations. I know cPanel can't be expected to allow administrators to completely customize the theme and keep it up-to-date.

    I understand your point and normally I wouldn't recommend using cloned themes unless you are willing to take the time and update your customized theme after each change in the x3 theme (or original theme).
     
  9. Simsen

    Simsen Active Member

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  10. sparek-3

    sparek-3 Well-Known Member

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    Thanks for the bugzilla entry. I voted for it.
     
  11. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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  12. Simsen

    Simsen Active Member

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    I appreciate that, thank you very much.
     
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