fpoole

Registered
Jun 29, 2004
3
0
151
seattle wa
I've been reading the various Outlook and OutExpress (OE) notes about email problems but no solutions that seem to apply, so posting this to clarify a little.

Cpanel:
email acct set up, works both recv-in and send-out in webmail, Horde. All works ok. I have 3 accounts under one Billing name, but 3 differenc logins to cpanel.

Desktop: (example info)
Outlook (and tried w/OE) settings.
Acct name [email protected]
POP3: mail.web.com (also used the IP)
SMTP: mail.web.com

Acct: [email protected]
psrd: doeweb
remember password= yes
authentication: yes and no tried both

Port: 25
Income: 110


~~~~Errors out when sending ~~~
0x800CCC0E FAILED_TO_CONNECT Cannot connect to server.
0x800CCC0F CONNECTION_DROPPED Connection closed.

Checked the links suggested, but as you can see not much help.

Running Norton Antivirus and Norton Internet Sec
Tried disabling both, no affect.

Webhost tried with new accounts set up on their machines and cpanel, worked ok for them - they sent from home box & I recieved ok - I couldn't reply - errored out (above). Would suggest that it's on my desktop. Not sure that it is.

Desktop recieves all e-mails just fine.
If replying or trying to send one out, I just get the above errors. Out box is full of e-mails waiting to go.
I have deleted and re-set up accounts trying various settings, both on desktop and cpanel.
It seems to me, what little I know, that the send mail is knocking on the webhosts door, but can't get in. I'm thinking it's a block on that end. They use Spamassin, but claims has nothing to do with it as other, includeing there machines don't have a problem.

anythoughts??
thanx
 

ladydi711

Well-Known Member
Sep 4, 2001
140
6
318
Some ISPs block port 25. Try typing at the command line:
telnet mail.web.com 25

If you cannot connect that is probabaly the problem.

You can ask your Webhost if they have port 26 configured for mail in addition to port 25. If they do, change your outlook to use port 26.

Again, test the
telnet mail.web.com 26
if you can connect all should be well.
 

willard reece

Registered
May 15, 2004
1
0
151
I am his web host and the email works fine from other pc's not in his household,

we are wondering if now it might be in his internet provider...
 

fpoole

Registered
Jun 29, 2004
3
0
151
seattle wa
Ok checked with telnet 25 = no connection

Webhost checked, spam blockers etc.
changed to 26 and 1025..

He could connect I couldn't, tried telnet on both name
mail.web.com and ip 123.45.67..... 25, 26, 1025

He is able to make connections
I get error messages like "connection to host lost..."

Also host ran a test from the server and it says your email from that site is working good - guess through cpanel

Next step??

thanx, I thought we had somethingthere...

Also norton Internet Security popup Allow it to go through so would guess it's not be blocked by norton...

thanx
 

fpoole

Registered
Jun 29, 2004
3
0
151
seattle wa
working now...

Thanx much Lady Di.... and for your fast response..
that, in this day and age, is greatly appreciated..
You were on the right track....

Host turned on extra port for exim on 26

I rebooted, changed to port 26 and it worked...

thanks to all.

Whew, on to the next one... :rolleyes:
 

ladydi711

Well-Known Member
Sep 4, 2001
140
6
318
Glad it worked out!

This forum is a good resource; lots of activity here!

I've learned a great deal here as I ventured on with my first dedicated server. :)

Good Luck!