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Outlook/Hotmail won't receive on default email

Discussion in 'E-mail Discussion' started by Samet Chan, Jun 7, 2018.

  1. Samet Chan

    Samet Chan Well-Known Member

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    Hi,

    I've tested it the account on Gmail was received and works fine, but another people asked me didn't get receive from outlook and live, Hotmail issue.
    I disabled a CSF Firewall and test it still nothing works.
     
  2. cPanelLauren

    cPanelLauren Forums Analyst
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    Hello @Samet Chan

    To clarify you're having issues sending to Hotmail/Gmail?
     
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  3. Samet Chan

    Samet Chan Well-Known Member

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    Twitter:
    We're running on Forum own XenForo and SMTP Settings was correct from cPanel default email in 465 port, password, email, username are correct.

    People were getting big report issue about Hotmail/outlook could not receive. I checked the forum server error logs doesn't get an error in an email received.

    I've tested it for outlook new account and test account on the forum also doesn't get receive weird.
    I've tested another using Gmail new account and test account on the forum just got receive email.
     
  4. cPanelLauren

    cPanelLauren Forums Analyst
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    Have you checked your server's exim logs for any indication of what occurred? You can check them at /var/log/exim_mainlog


    Thanks!
     
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  5. Samet Chan

    Samet Chan Well-Known Member

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    Can I PM give you my file? My file is too larger.
     
  6. cPanelLauren

    cPanelLauren Forums Analyst
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    HI @Samet Chan

    It would be best to just include the relevant parts of the exim mainlog - you are more than welcome to send those to me if you'd like.

    Thanks!
     
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    Samet Chan likes this.
  7. Samet Chan

    Samet Chan Well-Known Member

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    Sent PM you now. If you take look and found, just reply to this thread. :)
     
  8. cPanelLauren

    cPanelLauren Forums Analyst
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    Hi @Samet Chan


    Based on what you provided me it was difficult to determine just what was related to the issue and what wasn't but it does look like your IP is on a blocklist and in order to be able to send successfully you'll need to contact them to have it removed. They provide a link in the error message

    Code:
    2018-06-06 02:19:45 1fQMAs-000500-T3 ** example@hotmail.com R=dkim_lookuphost T=dkim_remote_smtp H=hotmail-com.olc.protection.outlook.com [REDACTED]: SMTP error from remote mail server after pipelined MAIL FROM:<no-reply+bb4339c2+example=hotmail.com@forum.example.net> SIZE=5326: 550 5.7.1 Unfortunately, messages from [REDACTED] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3140). You can also refer your provider to https://sendersupport.olc.protection.outlook.com/pm/troubleshooting.aspx#errors. [SN1NAM04FT006.eop-NAM04.prod.protection.outlook.com]
    Troubleshooting
     
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  9. Samet Chan

    Samet Chan Well-Known Member

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    1) Oh, Where I can contact from?

    I've seen,
    2) Do I need to add this to my Cloudflare record?
     
  10. cPanelLauren

    cPanelLauren Forums Analyst
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    The link to their support is on the page I linked but you can find it directly here:
    https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0&wfname=capsub&productkey=edfsmsbl3&locale=en-us&forceorigin=esmc&ccsid=636640759897297207

    Do you have a valid PTR, SPF and DKIM on the domain/IP not having one of these could cause mail to get flagged as spam or bounced from the recipient server.
     
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  11. Samet Chan

    Samet Chan Well-Known Member

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    1) Submitted support ticket.

    2) Nope, I didn't add valid PTR, SPF, DKIM on Cloudflare. Could you give me details more to add the valid record on Cloudflare DNS?
     
  12. cPanelLauren

    cPanelLauren Forums Analyst
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  13. Samet Chan

    Samet Chan Well-Known Member

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    Twitter:
    Could like this?
    Code:
    TXT @ v=spf1 include:realdomain.net -all
    or
    TXT @ v=spf1 include:forum.realdomain.net -all
    or
    TXT @ v=spf1 include:example.net -all
    or
    TXT @ v=spf1 include:forum.example.net -all
    
     
  14. cPanelLauren

    cPanelLauren Forums Analyst
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    Those are the examples that CloudFlare gives

    You could also include something like:

    Code:
    v=spf1 +a +mx +ip4:IPADDRESS include:example.com ~all
    You might also want to look at syntax for spf here: SPF: SPF Record Syntax

    cPanel will automatically create these records for you but your DNS does need to be hosted on the cPanel server for it to work effectively.
     
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  15. Samet Chan

    Samet Chan Well-Known Member

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    CloudFlare tutorial is not defaulted by cPanel.

    I would like to MX Record on my server for cPanel default email only, to add on Cloudflare DNS.
     
  16. Samet Chan

    Samet Chan Well-Known Member

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    Never mind,
    Thank you! You're my helpfully solved problem! You just gave me to Microsoft submit of issue email could not receive.

    Microsoft just removed my server blocklist. It should work receive an email from test outlook account. :)
     
  17. cPanelLauren

    cPanelLauren Forums Analyst
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    Hi @Samet Chan

    I am very glad to hear that! You're most welcome!

    Thanks!
     
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