The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

outlook mail issue...pop3 keeps asking for password

Discussion in 'E-mail Discussions' started by firebit, Apr 12, 2006.

  1. firebit

    firebit Member

    Joined:
    Apr 12, 2006
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    i'm having an issue i just can't resolve for a client thats on a VPS. whenever he checks his email, on all accounts, he gets the password box over and over. he inputs the correct username/password and it isn't working for me either, so its definitely a pop3 or server problem. its happening on all domains on his VPS and i tried to stop/start xinetd along with CPanel but it doesn't fix it...does anyone have an idea how to fix this? i also tried to set the pop3 to disabled on all files in /etc/xinetd.d/ but that causes the pop3 port to go down completely.

    the error message is this:

    There was a problem logging onto your mail server. Your Password was rejected. Account: 'mail.-----------.com', Server: 'mail.-----------.com', Protocol: POP3, Server Response: '-ERR Authentication failed (bad password?)', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

    :eek:
     
  2. webignition

    webignition Well-Known Member

    Joined:
    Jan 22, 2005
    Messages:
    1,880
    Likes Received:
    0
    Trophy Points:
    36
    What POP server are you running?

    If it is not the cPanel-supplied POP server (either cppop for mbox or courier pop for maildir) then things aren't going to work so well.

    If your using the maildir format, you could ensure that courier pop is running correctly by running /scripts/courierup --force
     
  3. firebit

    firebit Member

    Joined:
    Apr 12, 2006
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    its running maildir and i just ran the forced update command above but its still showing the same error :(
     
  4. webignition

    webignition Well-Known Member

    Joined:
    Jan 22, 2005
    Messages:
    1,880
    Likes Received:
    0
    Trophy Points:
    36
    And you are entering the username as the full email address?
     
  5. firebit

    firebit Member

    Joined:
    Apr 12, 2006
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    yes... :) tried both as well..
     
  6. RizyDeWino

    RizyDeWino Well-Known Member

    Joined:
    Aug 1, 2005
    Messages:
    74
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    Planet Earth
    Please do a :
    telnet localhost 110
    on your server and paste the result here.
     
  7. firebit

    firebit Member

    Joined:
    Apr 12, 2006
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    that's it:

    root@hello [/]# telnet localhost 110
    Trying 127.0.0.1...
    Connected to localhost.
    Escape character is '^]'.
    +OK
     
  8. GeekPatrolMille

    GeekPatrolMille Well-Known Member

    Joined:
    Mar 12, 2004
    Messages:
    84
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    McKinney, Texas, USA
    This just happened on my server about 30 minutes ago... Progressively it seems to be getting worse. I get in the /var/log/maillog the message "Cannot find a valid mailbox for <username>" for each username that is affected currently.

    My account has yet to be affected...
    any ideas?

    I can also telnet to the pop3 server:

    +OK POP3 ls05 [cppop 20.0] at [65.xx.yy.zz]
     
  9. GeekPatrolMille

    GeekPatrolMille Well-Known Member

    Joined:
    Mar 12, 2004
    Messages:
    84
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    McKinney, Texas, USA
    running /scripts/courierup --force solved the issue for me.

    Thanks
    webignition

    :D :D :D
     
  10. firebit

    firebit Member

    Joined:
    Apr 12, 2006
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    triwed that, update worked fine but pop3 still not working.
     
  11. firebit

    firebit Member

    Joined:
    Apr 12, 2006
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    could this be the devil?

    root@hello [/]# lsof -i TCP:110
    COMMAND PID USER FD TYPE DEVICE SIZE NODE NAME
    xinetd 12991 root 5u IPv4 483261733 TCP *:pop3 (LISTEN)
    root@hello [/]#
     
  12. firebit

    firebit Member

    Joined:
    Apr 12, 2006
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    just went back to non-maildir and now its showing:

    root@hello [/]# lsof -i TCP:110
    COMMAND PID USER FD TYPE DEVICE SIZE NODE NAME
    cppop 22829 root 4u IPv4 494106299 TCP *:pop3 (LISTEN)
    root@hello [/]#

    still no pop3 working though
     
  13. GeekPatrolMille

    GeekPatrolMille Well-Known Member

    Joined:
    Mar 12, 2004
    Messages:
    84
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    McKinney, Texas, USA
    I do not know if we had the same problem or not. My issue was centered around CPPOP the cPanel POP3 daemon which began acting oddly at first, users could connect and the logs showed connections but it was not finding the users inbox in the mail folder, even though it was there. During most of this time I was able to get a telnet connection on port 110 to test. Finally the daemon stopped allowing connections at all. Numerous pop server restarts and a couple of rebuilds as suggested by webignition and magically it started working again just as suddenly as it began having issues. All mail was in-tact and no other problem, outside the steady stream of support calls, we were back up.

    Good luck, hope you find a solution...
     
  14. GeekPatrolMille

    GeekPatrolMille Well-Known Member

    Joined:
    Mar 12, 2004
    Messages:
    84
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    McKinney, Texas, USA
    mine looks more like this...

    root@ls05 [/home/agbsm/mail]# lsof -i TCP:110
    COMMAND PID USER FD TYPE DEVICE SIZE NODE NAME
    couriertc 19899 root 3u IPv4 259386252 TCP *:pop3 (LISTEN)
     
  15. dave9000

    dave9000 Well-Known Member

    Joined:
    Apr 7, 2003
    Messages:
    891
    Likes Received:
    1
    Trophy Points:
    16
    Location:
    arkansas
    cPanel Access Level:
    Root Administrator
    if your running EDGE 21 there is a maildir bug that will prevent you from logging into pop server

    there is a new EDGE 23 out that fixes that issue
     
  16. floridaplowboy

    Joined:
    Oct 21, 2005
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Auburndale, Florida
    Same problem with CentOs-Different soloution

    I had the same problem with POP3 not authorizing people and the main account
    would authorize but never have any messages in them, I don't know if its a Cpanel installation error or an oversight on their part, my server is running CentOs, here is
    what tech support said about the problem:

    the problem was xinted had two services popa3d and popa3ds, which were interfering with cpanel secure ports as well cpanel's pop3 service.

    So I am not sure if cpanel was supposed to kill those during installing itself and using it's own pop3 server or if it is something that is manually supposed to do before installing
    cpanel and they just overlooked it.

    Evidently, they way I understand the message was that there were really 3 pop3 servers running, the 2 above as well as cpanels own pop server.

    So what did we learn here? If none of the above solutions work, you may
    want to check your xinted file and make sure no other pop servers are running.

    Hope this helps somebody,
    Jeff
     
  17. thekonqueror

    thekonqueror Member

    Joined:
    Aug 6, 2005
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    1
    Thanks Jeff,

    After spending 3 hours looking for fix, I came accross your post. It fixed the issue is few sec...

    Thanks once again. :)
     
Loading...

Share This Page