outlook mail issue...pop3 keeps asking for password

firebit

Member
Apr 12, 2006
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0
151
i'm having an issue i just can't resolve for a client thats on a VPS. whenever he checks his email, on all accounts, he gets the password box over and over. he inputs the correct username/password and it isn't working for me either, so its definitely a pop3 or server problem. its happening on all domains on his VPS and i tried to stop/start xinetd along with CPanel but it doesn't fix it...does anyone have an idea how to fix this? i also tried to set the pop3 to disabled on all files in /etc/xinetd.d/ but that causes the pop3 port to go down completely.

the error message is this:

There was a problem logging onto your mail server. Your Password was rejected. Account: 'mail.-----------.com', Server: 'mail.-----------.com', Protocol: POP3, Server Response: '-ERR Authentication failed (bad password?)', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

:eek:
 

webignition

Well-Known Member
Jan 22, 2005
1,876
1
166
What POP server are you running?

If it is not the cPanel-supplied POP server (either cppop for mbox or courier pop for maildir) then things aren't going to work so well.

If your using the maildir format, you could ensure that courier pop is running correctly by running /scripts/courierup --force
 

firebit

Member
Apr 12, 2006
8
0
151
its running maildir and i just ran the forced update command above but its still showing the same error :(
 

RizyDeWino

Well-Known Member
Aug 1, 2005
74
0
156
Planet Earth
Please do a :
telnet localhost 110
on your server and paste the result here.
 

GeekPatrolMille

Well-Known Member
Mar 12, 2004
84
0
156
McKinney, Texas, USA
This just happened on my server about 30 minutes ago... Progressively it seems to be getting worse. I get in the /var/log/maillog the message "Cannot find a valid mailbox for <username>" for each username that is affected currently.

My account has yet to be affected...
any ideas?

I can also telnet to the pop3 server:

+OK POP3 ls05 [cppop 20.0] at [65.xx.yy.zz]
 

firebit

Member
Apr 12, 2006
8
0
151
GeekPatrolMille said:
running /scripts/courierup --force solved the issue for me.

Thanks
webignition

:D :D :D
triwed that, update worked fine but pop3 still not working.
 

GeekPatrolMille

Well-Known Member
Mar 12, 2004
84
0
156
McKinney, Texas, USA
I do not know if we had the same problem or not. My issue was centered around CPPOP the cPanel POP3 daemon which began acting oddly at first, users could connect and the logs showed connections but it was not finding the users inbox in the mail folder, even though it was there. During most of this time I was able to get a telnet connection on port 110 to test. Finally the daemon stopped allowing connections at all. Numerous pop server restarts and a couple of rebuilds as suggested by webignition and magically it started working again just as suddenly as it began having issues. All mail was in-tact and no other problem, outside the steady stream of support calls, we were back up.

Good luck, hope you find a solution...
 
Oct 21, 2005
7
0
151
Auburndale, Florida
Same problem with CentOs-Different soloution

I had the same problem with POP3 not authorizing people and the main account
would authorize but never have any messages in them, I don't know if its a Cpanel installation error or an oversight on their part, my server is running CentOs, here is
what tech support said about the problem:

the problem was xinted had two services popa3d and popa3ds, which were interfering with cpanel secure ports as well cpanel's pop3 service.

So I am not sure if cpanel was supposed to kill those during installing itself and using it's own pop3 server or if it is something that is manually supposed to do before installing
cpanel and they just overlooked it.

Evidently, they way I understand the message was that there were really 3 pop3 servers running, the 2 above as well as cpanels own pop server.

So what did we learn here? If none of the above solutions work, you may
want to check your xinted file and make sure no other pop servers are running.

Hope this helps somebody,
Jeff
 

thekonqueror

Member
Aug 6, 2005
18
0
151
Thanks Jeff,

After spending 3 hours looking for fix, I came accross your post. It fixed the issue is few sec...

Thanks once again. :)