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Outlook Mail Logon

Discussion in 'E-mail Discussions' started by deadend, Jun 7, 2007.

  1. deadend

    deadend Active Member

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    Hi Guys,

    I have an interesting issue that I am completely lost on. Im guessing it is a simple setting change, but I dont see where to fix or change it.

    When using Outlook to logon to the incoming and outgoing mail server you need to enter in the username and password to logon, thats a given, but the username and password I have to use baffles me.

    Normally, you use "yourname@mydomain.com" as the username and then the password you used when you made the account, however this does not allow outlook to logon.

    Rather I have to use the Cpanel Username and password so outlook will logon. Any ideas why it needs the cpanel login information, instead of the normal email address and pass.

    If so, how do I change it or fix it to use the email address and password?

    Thanks in advance.

    Lane
     
  2. deadend

    deadend Active Member

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    Does anyone have any idea how to fix this, or atleast have some ideas as to where to begin. I have been working on this for a while and cant figure it out.

    ANy ideas are welcome.

    Lane
     
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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    It sounds to me like you might have a typo somewhere, or the account was not setup correctly. You shouldn't be logging in under the cPanel user name. You can create a new account and give it the same name though.

    I'd kill the account and reset it then configure outlook accordingly. All those details are now provided in a nice format in cPanel11.

    (BTW, do not use the auto config for Outlook. It's worthless)
     
  4. deadend

    deadend Active Member

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    Its not a typo error on account setup, as it is server wide not just one domain/account. I appreciated your input.

    As for the outlook auto setup thing, its not even compatible with outlook 2007 to begin with, so thats not the issue either. I have been using cpanel for many years and I can say this is very much a first i have had the issue or even seen anything like it.

    If I find a solution I will be sure to post back, I have two of my techs still working on it at this time. Hopefully we will figure it out soon.


    Lane
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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    When you create the account in Outlook are you setting up POP3 or IMAP?
     
  6. trato

    trato Member

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    I'm with the same problem, only master account (domain account) is working. The other what I created the outlook says password wrong.
     
  7. eNetHosts

    eNetHosts Well-Known Member

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    IMAP Setup >

    Outlook - Tools > Email Accounts > Add > IMAP >

    Name (Whatever you want)
    Email username@yourdomain.tld

    Incoming Server (usually) mail.domain.tld
    Outgoing Server (usually) mail.domain.tld

    Username (same as email) username@yourdomain.tld
    Password (one set in cpanel, re enter the password in change password in cpanel to ensure its correct)

    Remember Password - Yes

    Use SPA (Not necessary, in fact untick if ticked)

    More Settings >

    Mail Account (whatever you want)
    Organisation (whatever you want)
    Reply email (whatever you want)

    Outgoing Server Requires Authentication - Yes
    Use same settings as my incoming mail server - Yes

    On advanced tab:

    IMAP 143
    SMTP 25 (unless you have custom port)

    If you still have problems, force a cpanel update via SSH, restart cPanel and repair mailbox permissions via whm
     
  8. trato

    trato Member

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    With Imap its going, I can check the mails, the problem is only with pop.
     
  9. eNetHosts

    eNetHosts Well-Known Member

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    Have all your services got green lights and have you tried restarting cPanel yet?
     
  10. trato

    trato Member

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  11. deadend

    deadend Active Member

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    Damn, that was my problem too. Thanks so much for the great advice there man, its working awesome now :)


    Lane
     
  12. jimfurtado

    jimfurtado Member

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    I'm having the same problem logging into mail with Outlook. I even tried deleting and reinitializing some email accounts. The redone account worked worked temporarily but stopped working.
     
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