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Outlook not receiving emails but online webmail works

Discussion in 'E-mail Discussions' started by mbekezm, Feb 20, 2015.

  1. mbekezm

    mbekezm Member

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    Holah

    I have a small problem

    All of my users using outlook can't sync emails with the server while on mobile phones and online webmail emails work fine

    Any ideas what can be causing this ? It just started recently ..
     
  2. 24x7server

    24x7server Well-Known Member

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    Hello,

    Please try to restart imap and dovecot services and check what logs are you getting on the your server for the outlook issues.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Are users using POP3 in their email clients? Do you notice any error messages in /var/log/maillog or in their clients when the users attempt to sync their email?

    Thank you.
     
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