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Over quota error no login possible

Discussion in 'General Discussion' started by musti19, Mar 13, 2017.

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  1. musti19

    musti19 Well-Known Member

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    Hi,
    a account exceeded the quota, now a login to cpanel user interface is no possible!
    See screenshot.
    Where can be the problem?
    cp.PNG
     
    #1 musti19, Mar 13, 2017
  2. kernow

    kernow Well-Known Member

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    Increase the quota or remove some old files, you should then be able to login.
     
    #2 kernow, Mar 13, 2017
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    #3 cPanelMichael, Mar 13, 2017
  4. musti19

    musti19 Well-Known Member

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    Since last updates, the general cpanel quota system is broken. I dont know, why cpanel using this bad way,
    like in other thread with the backup deleting fail, because user exceeded his quota.

    After i increased the quota with 1mb, now the user can login.
    But actually these problems exists:
    If a user overquota, then:
    - no access to webmail to deleting mails
    - no access to cpanel
    - no auto deleting of older created backups

    This means, without admin access to server within 7 days, the server will crash because no more space is available.

    cpanel should fix this new problems ! before updates, the auto deleting backups and cpanel login was possible.
    With new "features" not more.
     
    #4 musti19, Mar 14, 2017
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    The cPanel interface should still load when an account has exceeded it's quota.

    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    #5 cPanelMichael, Mar 14, 2017
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