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Over quota

Discussion in 'E-mail Discussion' started by Zabidin, Mar 6, 2017.

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  1. Zabidin

    Zabidin Well-Known Member

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    Hi,

    We have weird thing today. Below error keep coming and user cannot send email via webmail (roundcube, horde, squiremail).

    Code:
    2017-03-06 14:11:40 failed to expand condition "${if exists {$home/etc/$domain/quota}{${if > {${lookup{$local_part}lsearch{$home/etc/$domain/quota}{$value}{0}}}{0}{${if match {${readsocket{/var/run/dovecot/quota-status}{request=smtpd_access_policy
    recipient=${quote:$local_part}@${quote:$domain}
    size=$message_size
    
    }{3s}{
    }{SOCKETFAIL}}}{action=5}{true}{false}}}{false}}}{false}}" for virtual_user_overquota router: failed to open /home/gdoorco2/etc/example.com.my/quota for linear search: Permission denied (euid=47 egid=12)
    
    We not sure what wrong. Advice needed.

    Thanks/.
     
    #1 Zabidin, Mar 6, 2017
    Last edited by a moderator: Mar 6, 2017
  2. Zabidin

    Zabidin Well-Known Member

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    This error make auto send repeated.
    Code:
    2017-03-05 03:31:03 failed to expand condition "${if exists {$home/etc/$domain/q
    uota}{${if > {${lookup{$local_part}lsearch{$home/etc/$domain/quota}{$value}{0}}}
    {0}{${if match {${readsocket{/var/run/dovecot/quota-status}{request=smtpd_access
    _policy
    }{SOCKETFAIL}}}{action=5}{true}{false}}}{false}}}{false}}" for virtual_user_over
    quota router: failed to open /home/gdoorco2/etc/3gdoor.com.my/quota for linear s
    earch: Permission denied (euid=47 egid=12)
    2017-03-05 03:31:03 failed to expand condition "${if exists {$home/etc/$domain/q
    uota}{${if > {${lookup{$local_part}lsearch{$home/etc/$domain/quota}{$value}{0}}}
    {0}{${if match {${readsocket{/var/run/dovecot/quota-status}{request=smtpd_access
    _policy
     
  3. SysSachin

    SysSachin Well-Known Member

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    Twitter:
    Hello,

    Please let me know that the problem is facing only one user or all users ?

    If the issue is one user then please make sure that the mail account quota and user disk quota limit is not exceed.
     
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  4. Zabidin

    Zabidin Well-Known Member

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    Facing to all user. Currently we disable over quota for temporary.
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    Have you made any recent changes to the permissions or ownership values for files on the system? Or, have you recently migrated over files from another server? Try running the following command to see if the issue continues:

    Code:
    /scripts/mailperm
    Thank you.
     
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  6. Zabidin

    Zabidin Well-Known Member

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    We do not do any permission change. Although the host restart by itself. We have other server that have uptime 71 days with no change, same error come out.
     
  7. SysSachin

    SysSachin Well-Known Member

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    Twitter:
    Hi,

    Please try to run command /scripts/mailperm which is provided by cPanelMichael and see if the issue continues.

    If still facing issue then provide me the output for the following commands.

    Code:
     df -h 
    Code:
     df -i 
     
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  8. Zabidin

    Zabidin Well-Known Member

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    After run script last tuesday, the error come back and it will make duplicate email every user that receive email.
    Code:
    Filesystem               Size  Used Avail Use% Mounted on
    /dev/mapper/centos-root   19G   15G  4.4G  77% /
    devtmpfs                 5.8G     0  5.8G   0% /dev
    tmpfs                    5.8G     0  5.8G   0% /dev/shm
    tmpfs                    5.8G  617M  5.2G  11% /run
    tmpfs                    5.8G     0  5.8G   0% /sys/fs/cgroup
    /dev/md0                 900G  441G  459G  50% /home
    /dev/vda1                497M  213M  285M  43% /boot
    /dev/loop0               630M   39M  559M   7% /tmp
    tmpfs                    1.2G     0  1.2G   0% /run/user/0
    
    Code:
    /dev/mapper/centos-root  18533216  201338  18331878    2% /
    devtmpfs                  1514813     396   1514417    1% /dev
    tmpfs                     1517413       1   1517412    1% /dev/shm
    tmpfs                     1517413     663   1516750    1% /run
    tmpfs                     1517413      16   1517397    1% /sys/fs/cgroup
    /dev/md0                471654400 1688093 469966307    1% /home
    /dev/vda1                  512000     344    511656    1% /boot
    /dev/loop0                  42048    1512     40536    4% /tmp
    tmpfs                     1517413       1   1517412    1% /run/user/0
    
    We still investigate this issue. Any solution for this issue? Our client keep asking and we do not know what to explain.
     
  9. Zabidin

    Zabidin Well-Known Member

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    Any solution for this issue?
     
  10. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    Could you open a a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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  11. Zabidin

    Zabidin Well-Known Member

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    I have open support ticket and grant access. Hope they can digging in our exim log.
     
  12. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    To update, it looks like this is no longer happening after generating a missing /home/user/etc/domain.tld/quota file and executing the "/scripts/mailperm" command again. Feel free to reply to the ticket if the issue occurs again.

    Thank you.
     
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