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OwnCloud Doesn't Work

Discussion in 'General Discussion' started by JeffPaetkau, Jul 24, 2014.

  1. JeffPaetkau

    JeffPaetkau Member

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    Hi,

    What I am about to describe is (as far as I know) not possible. Nevertheless, it is happening. Any insight would be appreciated.

    I have a customer who has been running OwnCloud which has been working great up till Today when it suddenly stopped working. I tried various things to debug the issue without success. Eventually, I started getting 403 Forbidden no matter what even just loading up a phpinfo file. I tried deleting and re-creating the account and was able to load up phpinfo.

    However, once I re-uploaded a blank new copy of OwnCloud I started getting 403's again. Deleting the .htaccess file had no effect. Even deleting the entire OwnCloud installation didn't work.

    This is the only file in the account (no .htaccess, nothing!):
    - Removed -

    Any ideas would be appreciated. How is this even possible?

    Jeff
     
    #1 JeffPaetkau, Jul 24, 2014
    Last edited by a moderator: Jul 24, 2014
  2. vanessa

    vanessa Well-Known Member
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    Did you check the error logs in /usr/local/apache/logs/error_log? Perhaps the public_html ownership/permissions are wrong, which it sounds like. Should be user:nobody, 750.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Yes, please review the Apache error log (/usr/local/apache/logs/error_log) to get a better idea of what's causing the 403 error code.

    Thank you.
     
  4. JeffPaetkau

    JeffPaetkau Member

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    Hi,

    It turns out the 403 was caused by incorrect permissions set on the public_html folder. The OwnCloud issue was unrelated.

    Thanks.

    Jeff
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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