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Package Downgrade Clarification

Discussion in 'General Discussion' started by ajayshivaa, Sep 22, 2011.

  1. ajayshivaa

    ajayshivaa Member

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    Hi,

    I've a question reg. account package downgrade. Let us consider, Pack A contains disk space 100 mb and email accounts 5.

    If the user has used 90 mb of space and created 4 email accounts and if i downgrade him to Pack B with 50mb space and 2 email accounts what will happen ?

    Waiting for your replies .....

    Thanks.
     
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    You could troubleshoot what will happen on a test account. Basically, that user's existing email accounts will exist but they won't be able to send or receive emails due to being over disk quota. The email accounts won't disappear. Next, the user won't be able to use the account because they will be over disk quota as well, so no contents could be uploaded. The site would continue working for the existing files.

    Again, you can always test the questions being asked to see the results by setting low levels such as 10MB and 1 email account then putting a test account into that package.
     
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