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package error - cpanel 11

Discussion in 'General Discussion' started by globus, Jul 7, 2007.

  1. globus

    globus Registered

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    While moving resellers from 1 server to another,

    all works fine expect for the packages don;t get moved.
    below is the log file error,

    Attempting to copy Packages & Feature Lists from xx.xx.xx.xx
    Copying Package myhost_1000MB ... Done
    Unable to download Package myhost_1000MB
    Copying Package myhost_100MB_Gold ... Done
    Unable to download Package myhost_100MB_Gold
    Copying Package myhost_150K ... Done
    Unable to download Package myhost_150K

    is this normal ? or am i missing out something during the tranfer,
    plz advise,

    thanks
     
  2. markhard

    markhard Well-Known Member

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    i'm experiencing the same problem using WHM "Copy multiple accounts/packages from another server"

    end up doing it manually via SSH.
     
  3. LuckDragon

    LuckDragon Member

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    guess that makes 3 of us.. so, how do I go about copying them via ssh?
     
  4. markhard

    markhard Well-Known Member

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    copy the content of /var/cpanel/packages from the old server to the new server. that's all
     
  5. pcsousa

    pcsousa Well-Known Member

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    And features packs too (/var/cpanel/features). It seems a long time bug without solution from cPanel :mad:
     
  6. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    This is an old thread. If you are still experiencing this issue, you may want to have our technical analysts take a look at it: http://tickets.cpanel.net/submit
     
  7. Brandonm

    Brandonm Active Member

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    May be an old thread but the problem still exists.
     
  8. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    What is your ticket ID number so I can verify our technical analysts are working on this for you?
     
  9. Brandonm

    Brandonm Active Member

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    Yep it's being worked on. Really I don't have a problem transferring them manually - the accounts transfer works fine and thats all that I really care about. :)

    ID# 267978
     
  10. pcsousa

    pcsousa Well-Known Member

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    Second server moved.
    Packages well transferred this time, but not /var/cpanel/features (manually transferred).

    2 other details cPanel must check:
    1. domains hosted by another server (cPanel server only serves DNS) are not moved.
    2. when you add a DNS domain/IP manually, if IP is outside [edited] server, everything is well configured based on given IP (including MXs), but domain is not added to /etc/remotedomains. This cause emails to fail.

    I do not need support ticket this time, thank you. I solve the problem by my own. I'm just remembering some details to make cPanel based server transfer easier.
     
  11. pcsousa

    pcsousa Well-Known Member

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    Another detail:
    ACL lists are not moved too (reseller detail lists);

    Manually moved to /var/cpanel/acllists (directory must be created)
     
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