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Packaging Account Failed!

Discussion in 'Data Protection' started by kamranonline, Nov 30, 2014.

  1. kamranonline

    kamranonline Member

    Sep 16, 2012
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    Root Administrator

    I received this error while I tried to package an account.

    pkgacct started.
    pkgacct version 10 - user : baran - tarball: 1 - target mysql : default - split: 0 - incremental: 0 - homedir: 1 - archive version: 3 - running with uid 0
    pkgacct using '/usr/local/cpanel/3rdparty/bin/pigz -6 --processes 4 --blocksize 128' to compress archives
    pkgacct working dir : /home/cpmove-baran
    Copying Reseller Config...Done
    Copying Suspension Info (if needed)...Done
    Copying SSL certificates, CSRs, and keys...Privilege de-escalation before loading datastore either failed or was omitted. at /usr/local/cpanel/Cpanel/ line 1169
            Cpanel::SSLStorage::_load_datastore('Cpanel::SSLStorage::User=HASH(0x4564ab0)', 'lock', 1) called at /usr/local/cpanel/Cpanel/ line 1254
            Cpanel::SSLStorage::_load_datastore_rw('Cpanel::SSLStorage::User=HASH(0x4564ab0)') called at /usr/local/cpanel/Cpanel/ line 338
            Cpanel::SSLStorage::_rebuild_records('Cpanel::SSLStorage::User=HASH(0x4564ab0)') called at /usr/local/cpanel/Cpanel/ line 317
            Cpanel::SSLStorage::__ANON__() called at /usr/local/cpanel/Cpanel/AccessIds/ line 93
            eval {...} called at /usr/local/cpanel/Cpanel/AccessIds/ line 93
            Cpanel::AccessIds::ReducedPrivileges::call_as_user('CODE(0x48f59b0)', 'baran', 'baran') called at /usr/local/cpanel/Cpanel/SSLStorage/ line 682
            Cpanel::SSLStorage::User::_execute_coderef('Cpanel::SSLStorage::User=HASH(0x4564ab0)', 'CODE(0x48f59b0)') called at /usr/local/cpanel/Cpanel/ line 319
            Cpanel::SSLStorage::rebuild_records('Cpanel::SSLStorage::User=HASH(0x4564ab0)') called at /scripts/pkgacct line 2829
            Script::Pkgacct::__ANON__('Cpanel::SSLStorage::User=HASH(0x4564ab0)') called at /scripts/pkgacct line 2842
            Script::Pkgacct::backup_ssl_for_user('baran', '/home/cpmove-baran') called at /scripts/pkgacct line 534
            Script::Pkgacct::script('Script::Pkgacct', 'baran') called at /scripts/pkgacct line 114
    This happens on some accounts !
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    cPanel Access Level:
    Root Administrator
    Re: Packaging Account Failed !

    Hello :)

    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
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