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Page loading slow (=>1min.) for WHM List Accounts, and login to cPanel account

Discussion in 'Workarounds and Optimization' started by xeonia, Dec 11, 2009.

  1. xeonia

    xeonia Member

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    Hi,

    When using "list accounts" in WHM it takes almost 1 minute to load accounts list. Also when login to Cpanel it also takes almost 1 minute.
    There is no high load on server and I have tried following...

    1.) restarted cpanel service
    2.) Tried that "Anonymous ftp-account trick".
    3.) Checked for httpd.conf lock file (not found)
    4.) Tried to run /scripts/upcp --force (it hanged, and I had to kill it)
    5.) Now running /scripts/fixquotas

    Any other advice, thanks?
     
  2. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Twitter:
    Via root SSH access, please let us know the output from the following commands:
    Code:
    # grep -H '' /etc/*release /usr/local/cpanel/version /var/cpanel/envtype
    # grep "numacctlist\|conserve\|gzip" /var/cpanel/cpanel.config
    # perl -v | grep "v[0-9]"
    # uname -a
     
  3. xeonia

    xeonia Member

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    I got this fixed. Thanks.
     
  4. whplus

    whplus Well-Known Member

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    I am experience the same. Can you share how to fixed the problem?
    sorry for bumping the old thread.
     
  5. eth00

    eth00 Well-Known Member
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    Does running "df -h" work on your machine?

    Did you try doing what Don posted to get some more information to help debugging it.
     
  6. rligg

    rligg Well-Known Member

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    I have also noticed that with each cpanel upgrade my system is getting slower. I am running a 8 core Xeon server with low loads. Any advice is appreciated.
     
  7. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Please clarify exactly what you are experiencing in greater detail.

    Are you seeing an issue in cPanel, or in WHM?

    What page are you accessing when the issue occurs?

    Is the system running in a virtual environment (VPS)?
     
  8. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Friendly Moderator Note

    The thread title has been revised to more accurately describe the specific difficulty as originally reported. Similarly, to better organize the topic of discussion the thread has been relocated into the forums category dedicated to cPanel and WHM Optimization.
     
  9. rligg

    rligg Well-Known Member

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    > Please clarify exactly what you are experiencing in greater detail.
    I am experiencing slow load times when listing clients in WHM, cpanel logins and webmail. The procs consume a lot of CPU as well.

    > Are you seeing an issue in cPanel, or in WHM?
    Both. Espically client list in WHM and control panel and webmail load times in cpanel.

    > What page are you accessing when the issue occurs?
    see above

    > Is the system running in a virtual environment (VPS)?
    No, this is a 64 bit dedicated. The procs mentioned above consume a lot of cpu.
     
  10. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Twitter:
    Thank you for the additional information. To accurately diagnose and properly investigate the described symptom it is necessary to do so via "root" (Administrator) access; accordingly, it will help immensely if you submit a support request so that we may directly inspect the system and surrounding circumstances. Upon submitting a support request please send me your ticket ID number so that we may follow-up internally. For reference, the links in my forums signature may be used to initiate a ticket submission (e.g., Support Options).
     
  11. brianoz

    brianoz Well-Known Member

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    Don, so the rest of us know what happened, could you post what you found the problem to be?
     
  12. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Yes; as soon as we are able to confirm applicable corrective measures I will ensure we reply in this thread to help share any relevant resolution information that could be applied to other servers.

    At the present time I am not aware of a support request that was received in reference to this forums thread. If someone reading this thread submits a support request where it is believed the difficulty may be related, I would greatly appreciate if he or she may send me a private message or post a reply mentioning the ticket ID so that we may follow-up.
     
  13. lorio

    lorio Well-Known Member

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    Re: Page loading slow (=>1min.) for WHM List Accounts, and login to cPanel

    Since time has passed what was the solution or way to handle these slowdowns on some installations?
     
  14. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Re: Page loading slow (=>1min.) for WHM List Accounts, and login to cPanel

    As Don's last post indicated, we did not receive a support request to investigate the issue. A ticket using WHM > Support Center > Contact cPanel or via the link in my signature would be necessary to further troubleshoot. Please post the ticket number here upon submission.
     
  15. myautodj

    myautodj Registered

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    Re: Page loading slow (=>1min.) for WHM List Accounts, and login to cPanel

    I don't understand why it's so hard for you to tell us what the problem is, I have had this problem on more than one server, everything else runs great, very low load, only when first loading WHM it can take up to a minute. The fact so many others are having this problem, but cPanel refuses to list the instructions on how to correct this is beyond me, seems like you would save a lot of work by not having to tell the same thing to everyone and make them open a ticket -- spit it out, what is the problem? My problem is the exact same as everyone else in this thread.
     
  16. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Re: Page loading slow (=>1min.) for WHM List Accounts, and login to cPanel

    We cannot state what the issue is due to the fact it could differ for your environment versus the original posters' environment. Additionally, no ticket numbers were ever provided to know the outcome on the existing servers. Since tickets are at no cost, we would be very happy to investigate once a ticket has been opened. We would also be very happy to post the reason it occurred if that ticket number is provided.
     
  17. myautodj

    myautodj Registered

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    Re: Page loading slow (=>1min.) for WHM List Accounts, and login to cPanel

    I did open a ticket and got the run-around - the tech could not even tell the difference between a user and a script running. #1927773
     
    #17 myautodj, Oct 13, 2011
    Last edited: Oct 13, 2011
  18. myautodj

    myautodj Registered

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    Re: Page loading slow (=>1min.) for WHM List Accounts, and login to cPanel

    Thank you Marco from cPanel support, not sure what he did but both of my VPS's now run great, problem gone!
     
  19. Danks

    Danks Active Member

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    Re: Page loading slow (=>1min.) for WHM List Accounts, and login to cPanel

    I had this same problem on a FreeBSD + cpanel machine. Watching top I noticed repquota was using 100% cpu and after 2 minutes when the list accounts page loaded quotas showed unlimited. The fix was running '/scripts/fixquotas' and then list accounts was working normally again.
     
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