Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Panel Hosting Error

Discussion in 'E-mail Discussion' started by EM CNN, Apr 13, 2016.

  1. EM CNN

    EM CNN Registered

    Joined:
    Apr 13, 2016
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Argentina
    cPanel Access Level:
    Website Owner
    I have a problem with my Panel Hosting in the mail section. I tried to create @mydomain accounts but I can't send or receive any message. What can I do? More information if you answer.
     
  2. SysSachin

    SysSachin Well-Known Member

    Joined:
    Aug 23, 2015
    Messages:
    604
    Likes Received:
    43
    Trophy Points:
    28
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hi,

    Are you getting any error while sending mails ? If yes then provide me the error message.

    Also, have you checked your dns setting is correct for your domain. You can check at intodns.com
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. EM CNN

    EM CNN Registered

    Joined:
    Apr 13, 2016
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Argentina
    cPanel Access Level:
    Website Owner
    The error message says: Error SMTP (-1): Ha fallado la conexión al servidor. (is in spanish, in english I suppose it could be: Error SMTP (-1): Failed connection to server. ) That happens when I try to send a message, and this error happens when I send a message to the domain:

    This is the mail system at host gateway36.domain.tld

    I'm sorry to have to inform you that your message could not
    be delivered to one or more recipients. It's attached below.

    For further assistance, please send mail to postmaster.

    If you do so, please include this problem report. You can
    delete your own text from the attached returned message.


    Diagnostic-Code: smtp; 550 relay not permitted!


    Also, how can I check my dns, can you be more specific? Thanks!
     
    #3 EM CNN, Apr 14, 2016
    Last edited by a moderator: Apr 14, 2016
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,442
    Likes Received:
    1,961
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    It's possible the DNS for the domain name was not properly configured. I suggest using a website such as IntoDNS to verify the domain name uses name servers associated with the cPanel server, and to ensure the MX record resolves to the cPanel server.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice