You asked for it, so here it is. My thoughts on what our customers would like to see.
(This is a summary of the most common requests/problems/wish/feedback about cpanel that our customers give to us.)
When a customer receives a new cpanel account, one of the very first things they do is log into the cpanel and get their email setup. Currently, this means they must navigate into multiple different screens, as well as understand the difference between an "email account" and "email forwarder" (which is not easy for non-technical users). It is a very common problem for our (non-technical) customers to end up with both a mailbox *and* a forwarder, when all they really wanted was a forwarder. Then they complain when their account runs out of disk space...
So the most common suggestion we receive from our customers is that the email management is too complicated and should be in ONE simple setup/management screen. Perhaps something like this:
EMAIL ADDRESS MANAGEMENT PAGE
At the top of the page, put a list of email addresses that are already configured, along with a big "create new email address" button. The customer can then choose to edit an existing email address setup, or create a new one. Nice and simple.
Then if customer choose to edit/create an address, you see something like this:
---------------------------------------------------------------
[email protected] (Change password / Email program setup instructions / Delete)
[ ] Email sent to this address will be stored on server. (Checking this box makes this email address into an email account.)
[___] Mailbox quota (If above is enabled, then display what is the desired mailbox quota along with a save button.)
[ ] Enable email forwarding for this address? (Checking this box would then make a "Destination addresses" textbox appear.)
Destination Addresses (This textbox is displayed ONLY if "enable email forwarding" is checked/enabled. So customer can enter all the email addresses they want this email address they are managing to forward to.)
[ ] Enable auto-reply. (Checking this box would then make a "Destination addresses" textbox appear.)
Auto Reply Message (This textbox is displayed ONLY if "enable auto-reply" is checked/enabled. So customer can enter their auto response message and any other applicable options.)
[ ] Enable filters (Checking this box would show the filtering options for this address)
---------------------------------------------------------------
I hope that makes sense? The idea is to have a very basic single "email setup" page where the customer can see all their email options for each email address, and it's clear what does what.
Perhaps someone could create a graphic page to illustrate what I have written. Unfortunately, my design kung-fu is weak.
Thanks.
(This is a summary of the most common requests/problems/wish/feedback about cpanel that our customers give to us.)
When a customer receives a new cpanel account, one of the very first things they do is log into the cpanel and get their email setup. Currently, this means they must navigate into multiple different screens, as well as understand the difference between an "email account" and "email forwarder" (which is not easy for non-technical users). It is a very common problem for our (non-technical) customers to end up with both a mailbox *and* a forwarder, when all they really wanted was a forwarder. Then they complain when their account runs out of disk space...
So the most common suggestion we receive from our customers is that the email management is too complicated and should be in ONE simple setup/management screen. Perhaps something like this:
EMAIL ADDRESS MANAGEMENT PAGE
At the top of the page, put a list of email addresses that are already configured, along with a big "create new email address" button. The customer can then choose to edit an existing email address setup, or create a new one. Nice and simple.
Then if customer choose to edit/create an address, you see something like this:
---------------------------------------------------------------
[email protected] (Change password / Email program setup instructions / Delete)
[ ] Email sent to this address will be stored on server. (Checking this box makes this email address into an email account.)
[___] Mailbox quota (If above is enabled, then display what is the desired mailbox quota along with a save button.)
[ ] Enable email forwarding for this address? (Checking this box would then make a "Destination addresses" textbox appear.)
Destination Addresses (This textbox is displayed ONLY if "enable email forwarding" is checked/enabled. So customer can enter all the email addresses they want this email address they are managing to forward to.)
[ ] Enable auto-reply. (Checking this box would then make a "Destination addresses" textbox appear.)
Auto Reply Message (This textbox is displayed ONLY if "enable auto-reply" is checked/enabled. So customer can enter their auto response message and any other applicable options.)
[ ] Enable filters (Checking this box would show the filtering options for this address)
---------------------------------------------------------------
I hope that makes sense? The idea is to have a very basic single "email setup" page where the customer can see all their email options for each email address, and it's clear what does what.
Perhaps someone could create a graphic page to illustrate what I have written. Unfortunately, my design kung-fu is weak.
Thanks.
Last edited: