Parked domain removal error

[gallot]

Hello,

I have a parked domain, and it is working fine. However i decided to remove it but i got this error when trying so:

**************
Parked Domain Removal

Error from park wrapper: Unable to find out which user owns the parked domain domainname.com.

***************


Any idea?

Thanks already.

 

[krava]

Hello.

Check the file:
/etc/userdomains

The domain name must be listed there, if it isn't, then add the domain.

 

[SageBrian]

running into this also.

The domain IS listed in userdomains.

 

[krava]

Make sure the domain is listed in cPanel config file of your user:
/var/cpanel/users/$USERNAME

 

[NNNils]

I have a domain listed in both files that still can't be unparked.

 

[trinity1511]

Solution

The "solution" appears to be:

1.- Delete the DNS zone of the parked domain
2.- Repark the domain
3.- Unpark the domain

That should solve it.

 

[Stefaans]

I am having the same issue in WHM 10.8.0 cPanel 10.9.0-R79. The needed domain entries are present /etc/userdomains and /var/cpanel/users/theuser. Something is screwy

The suggestion by trinity1511 to delete the DNS zone, park again, then unpark did it for me too. Thanks for the advice

 

[jassi]

delete parked domain entry manually from httpd.conf and then restart apache , it will resolve the issue.

 

[z|x]

I am having the same issue in WHM 10.8.0 cPanel 10.9.0-R79. The needed domain entries are present /etc/userdomains and /var/cpanel/users/theuser. Something is screwy

The suggestion by trinity1511 to delete the DNS zone, park again, then unpark did it for me too. Thanks for the advice

I'm kind of new at this.

By deleting the DNS Zone, it should be done with the Domain Registrar right?

 

[z|x]

Don't really know what you're referring to, but you deleting the DNS zone in WHM has nothing to do with the Domain Registrar. It just means that the entries will be gone in your nameservers, so the the domain name won't resolve to anything. The dns entries at the registrar will still be there, pointing to your nameservers.

Ok. Here's the problem that I'm facing.

There was some error while I was unparking the domain a few days back. After that, it wasnt showing up as parked any more. But, now when I try to add the parked domain back, it doesnt seem to work. I get the error "Error from park wrapper: You do not own the domain.

What do i do?

 

[internetfab]

I'm kind of new at this.

By deleting the DNS Zone, it should be done with the Domain Registrar right?

Don't really know what you're referring to, but you deleting the DNS zone in WHM has nothing to do with the Domain Registrar. It just means that the entries will be gone in your nameservers, so the the domain name won't resolve to anything. The dns entries at the registrar will still be there, pointing to your nameservers.

 

[internetfab]

delete parked domain entry manually from httpd.conf and then restart apache , it will resolve the issue.

That did not solve the issue. But deleting dns zone and parking again then unparking did work

 

[internetfab]

Ok. Here's the problem that I'm facing.

There was some error while I was unparking the domain a few days back. After that, it wasnt showing up as parked any more. But, now when I try to add the parked domain back, it doesnt seem to work. I get the error "Error from park wrapper: You do not own the domain.

What do i do?

Check if there is a dns zone for it, if so, then delete it.
Check if it is in /etc/userdomains
if so, then delete that entry

Check if it is in /var/cpanel/users/username
(where username is the username of the account)

if so, then delete that entry.

Then try and park it again.

 

[pcsousa]

Deleting DNS zone for error domain using "Delete a DNS Zone" function @ WHM solved this issue for me @ all.
First of this I've removed it manually from httpd.conf.

Regards.

 

[Earendil]

We're seeing this too on WHM 10.8.0 cPanel 10.9.0-C117.
Manual deletion isn't an option since it concerns about 300 domains..

 

[Stefaans]

I submitted a bug report http://bugzilla.cpanel.net/show_bug.cgi?id=5013 a few days ago. Cpanel staff tested and could not replicate the problem. The bug report is now closed.

I understand that the Cpanel developers can do nothing about the problem if they cannot replicate it. But there is just to much of this going on for it not to be a bug

If you are able to replicate the problem, then please re-open the bug report and post additional information.

 

[cPanelNick]

I submitted a bug report http://bugzilla.cpanel.net/show_bug.cgi?id=5013 a few days ago. Cpanel staff tested and could not replicate the problem. The bug report is now closed.

I understand that the Cpanel developers can do nothing about the problem if they cannot replicate it. But there is just to much of this going on for it not to be a bug

If you are able to replicate the problem, then please re-open the bug report and post additional information.

I'd recommend opening a ticket as qa will be able to get more info on the problem from your machine if it is a bug, and if its a local problem the techs should fix you up.

 

[cPanelKenneth]

I'd recommend opening a ticket as qa will be able to get more info on the problem from your machine if it is a bug, and if its a local problem the techs should fix you up.

Thank youj for seconding that, which is what I recommended in my notes on the bug report.

 

[S-Combs]

Ok. Here's the problem that I'm facing.

There was some error while I was unparking the domain a few days back. After that, it wasnt showing up as parked any more. But, now when I try to add the parked domain back, it doesnt seem to work. I get the error "Error from park wrapper: You do not own the domain.

What do i do?

If still needed, I had this problem before and the solution was provided here
http://forums.cpanel.net/showthread.php?t=50944

This might help with some of the other problems above as well.

 

[Stefaans]

I'd recommend opening a ticket as qa will be able to get more info on the problem from your machine if it is a bug, and if its a local problem the techs should fix you up.

Thank you for the offer Nic and Kenneth. The problem with opening a ticket is that it may take a while before being looked at, whereas in reality one typically wants to unpark a domain now.

I want to make a suggestion: Seeing that List Parked Domains is compiled from httpd.conf (or so it seems), would it not be a nice idea if the unpark script would fall back on the httpd.conf information if WHM is unable to determine the user otherwise?