parked domains dont appear in subdomain creation list

monsignore

Member
Mar 15, 2008
19
0
51
Casablanca Morocco
Hi !

Strange behavior since few days on one account on cpanel :

I have more that 10 domains parked on the main account domain, with subdomains (wildcards) working fine.

Now i added some new domains but when i want to create some subdomain, only the main domain appear in the list !

- all domains are parked (not addon domains)
- WHM 11.36.1 (build 6)
- theme x3 OR cleanpanel
- domains, addons and parked domains fixed to unlimited

Thanks for any tip !
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,911
2,233
363
cPanel Access Level
DataCenter Provider
Twitter
Hello :)

Please let us know if you notice any errors when running the following command:

Code:
# /scripts/updateuserdomains
Do you still see the domain names listed under the "Parked Domains" icon? If so, please open a ticket so we can take a closer look:

Submit A Ticket

You can post the ticket number here so we can track the issue.

Thank you.
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,911
2,233
363
cPanel Access Level
DataCenter Provider
Twitter
Hello :)

The issue was the result of missing "DNS=" entries for the parked domains in the cPanel user file for the account:

Code:
# /var/cpanel/users/$username
The entries were added in manually, and the following command was used after manually adding in the entries:

Code:
# /scripts/updateuserdomains
Thank you.
 

monsignore

Member
Mar 15, 2008
19
0
51
Casablanca Morocco
I thank you VERY much for this impressive reactivity.

The problem now is to understand how that have been possible !

Never had any issue on cpanel in years of use, and I thanks you once again for that support quality and reactivity :)