parked domains dont appear in subdomain creation list

monsignore

Member
Mar 15, 2008
19
0
51
Casablanca Morocco
Hi !

Strange behavior since few days on one account on cpanel :

I have more that 10 domains parked on the main account domain, with subdomains (wildcards) working fine.

Now i added some new domains but when i want to create some subdomain, only the main domain appear in the list !

- all domains are parked (not addon domains)
- WHM 11.36.1 (build 6)
- theme x3 OR cleanpanel
- domains, addons and parked domains fixed to unlimited

Thanks for any tip !
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Hello :)

Please let us know if you notice any errors when running the following command:

Code:
# /scripts/updateuserdomains
Do you still see the domain names listed under the "Parked Domains" icon? If so, please open a ticket so we can take a closer look:

Submit A Ticket

You can post the ticket number here so we can track the issue.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Hello :)

The issue was the result of missing "DNS=" entries for the parked domains in the cPanel user file for the account:

Code:
# /var/cpanel/users/$username
The entries were added in manually, and the following command was used after manually adding in the entries:

Code:
# /scripts/updateuserdomains
Thank you.
 

monsignore

Member
Mar 15, 2008
19
0
51
Casablanca Morocco
I thank you VERY much for this impressive reactivity.

The problem now is to understand how that have been possible !

Never had any issue on cpanel in years of use, and I thanks you once again for that support quality and reactivity :)