parked domains dont appear in subdomain creation list

[monsignore]

Hi !

Strange behavior since few days on one account on cpanel :

I have more that 10 domains parked on the main account domain, with subdomains (wildcards) working fine.

Now i added some new domains but when i want to create some subdomain, only the main domain appear in the list !

- all domains are parked (not addon domains)
- WHM 11.36.1 (build 6)
- theme x3 OR cleanpanel
- domains, addons and parked domains fixed to unlimited

Thanks for any tip !

 

[cPanelMichael]

Hello

Please let us know if you notice any errors when running the following command:

# /scripts/updateuserdomains

Do you still see the domain names listed under the "Parked Domains" icon? If so, please open a ticket so we can take a closer look:

Submit A Ticket

You can post the ticket number here so we can track the issue.

Thank you.

 

[monsignore]

Thanks !

Issue 4134531 posted

the script did not do anything, only the very last parked domain appears, parked AFTER i noticed the problem.

Thanks !

 

[cPanelMichael]

Hello

The issue was the result of missing "DNS=" entries for the parked domains in the cPanel user file for the account:

# /var/cpanel/users/$username

The entries were added in manually, and the following command was used after manually adding in the entries:

# /scripts/updateuserdomains

Thank you.

 

[monsignore]

I thank you VERY much for this impressive reactivity.

The problem now is to understand how that have been possible !

Never had any issue on cpanel in years of use, and I thanks you once again for that support quality and reactivity