Part of backups not deleted after being moved to another destination


Aug 10, 2013
cPanel Access Level
Root Administrator
Hello all :)

cPanel version I am using on 2 different servers:
WHM 11.42.0 (build 4)
WHM 11.40.1 (build 10)

Both reproduce the same problem (or feature?). I have the new backup system enabled (old one disabled). I backup system files as well as all accounts, sql, etc. on each server. The "Retain backups in the default backup directory." toggle is unticked. Everything (or so I thought) is moved to another FTP destination.

So when I look at the backup folder on each server, all accounts have been moved to the remote FTP destination and deleted from the server - this part works as intended. But all system files are still on the server and not even copied to the remote server... is this a bug or a feature?

If it's a feature, how can we change the behavior of the backup to send system files to the remote server as well and then delete them locally?


Senior Technical Analyst
Staff member
Sep 23, 2013
cPanel Access Level
Root Administrator

System backups are not transferred to a remote server by design. Some of the files in system backup contain passwords, so it is disable by default to transfer the system backups to a remote server. This way if the remote FTP server ever gets compromised, hackers will not be able to steal the data and use it against your customers.

If you insist on having the backup system store system files on the remote server, you would need to manually modify
the config file.

Documentation on how to do that is here.