Partial Backups > Home Directory > "disabled, use full instead"?

[R2B2]

Hi, in the cPanel Backups page, when i scroll down to Partial Backups and click the button for Home Directory
underneath 'Download a Home Directory Backup', it errors:
+++
The home directory backup is disabled through HTTP port. Use Full Backup instead.
+++

I've scanned through Backup Configuration and don't see how to make that error go away.

Help please, would be much obliged.

NOTE: the other partial backups like databases and email forwarders do allow me to download them.

 

[cPanelMichael]

Hello

Have you tried accessing cPanel directly over port 2083 to see if you experience the same error message?

Note: Please ensure you attach images directly instead of linking to external image hosting websites.

Thank you.

 

[R2B2]

(sorry about the image; i couldn't find a way to attach it; only saw the URL source option.)

Thanks, yes that did it. It works over port 2083 but not over 443.