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Partial home folder restore

Discussion in 'Data Protection' started by crazybrain, Feb 19, 2015.

  1. crazybrain

    crazybrain Registered

    Feb 19, 2015
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    Reseller Owner
    Hello there

    I'm migrating some domains from my old whm to the new one, I do so by backuping home folder, db and forwarders and restoring them in the new whm.

    So far so good, i successfuly migrated all of them except 2 big domains that have a backup size of 1.8GB and 2.9GB.

    When i restored these backups in the new whm i found out that almost half of the data hasn't been restored, i see the correct number of email accounts in the Stats column but if i try to look for them in the Email Accounts section i can't see them.
    In the filemanager of the new server I also noticed that there are way less files and folders, some of them are empty or sized 0KB, which is actually not their size in the old filemanager.

    I tried backing up and restoring multiple times by now, even recreating the account in the new whm, but nothing changed the partial result of the restore.

    Am i doing something wrong?
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Hello :)

    Do you notice any error messages when packaging the account or restoring it through the command line? EX:

    /scripts/pkgacct $username
    /scripts/restorepkg $username
    Have you considered using the "Transfer Tool" option offered in Web Host Manager?

    Thank you.
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