Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Password aging bug

Discussion in 'Security' started by cwalke32477, Nov 1, 2011.

Thread Status:
Not open for further replies.
  1. cwalke32477

    cwalke32477 Well-Known Member

    Joined:
    Mar 2, 2010
    Messages:
    94
    Likes Received:
    0
    Trophy Points:
    56
    Location:
    Atlanta, Georgia
    cPanel Access Level:
    Root Administrator
    I have password aging enabled, on a 30 day cycle.
    On the 30th day, a client is taken to the password management page.
    Cool, doing what it's supposed to do here.

    However, when the client enters a new password, and hits submit, he/she gets a popup that says password must be more than 5 characters in length.
    Because i kind of did not beleive the client, I did a screen sharing session with him, to what what "he" was doing wrong. As it turns out he was doing everything right. cPanel is failing to register the new passwords properly.

    We tried text only
    Text with symbols
    text with symbols and numbers
    Made sure each was in excess of 12 characters and would meet minumum pass strangth settings (40)

    Got the same error on each one, we tried to enter. It's not a matter of the original password being under 5 character either, as it was over 10 characters in length.

    WHM 11.30.4 (build 6)
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,665
    Likes Received:
    1,787
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    Bug reports are now exclusively handled via our internal bug reporting system. Please open a case if you are experiencing this issue by using the following URL:

    Submit A Bug Report

    I encourage anyone experiencing this issue to submit a report because the more reports we get, the higher the priority this issue will receive.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...
Thread Status:
Not open for further replies.

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice