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Password Change Problem

Discussion in 'General Discussion' started by phjim, Mar 31, 2011.

  1. phjim

    phjim Registered

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    I've changed the password for a cpanel account in WHM using Password Modification.
    It has changed the FTP password and the ssh password but not the cpanel passord.
    I've tried several times to change it but no luck.

    I've updated the password for a cpanel account using Password Modification in WHM.
    It has updated the password for the FTP account and ssh but not for the cpanel account.
    Is there anything else I need to do?
     
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Are there any errors in the cPanel error logs at /usr/local/cpanel/logs/error_log when you try to change the account's password?

    What is the return in WHM > Password Modification area when you change the password? Does it indicate that the password has changed for all services without any errors displayed?
     
  3. phjim

    phjim Registered

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    There were no errors in the error_log

    It did indicate password was changed:

    Results of Password Change
    The password for firstmb1 has been changed.

    Changing password for firstmb1
    Password for firstmo1 has been changed
    Updating ftp passwords for firstmb1
    Ftp password files updated.
    Ftp vhost passwords synced


    The following service passwords were changed: system , ftp , mail , mySQL.
     
  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Please open up a ticket if there aren't any errors to assist in troubleshooting what is happening and only the cPanel account's password isn't changing. You can open up a ticket in WHM > Support Center > Contact cPanel or using the link in my signature.
     
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