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Password error thrown when I know it is correct.

Discussion in 'E-mail Discussions' started by filth, Dec 29, 2007.

  1. filth

    filth Active Member

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    Hi

    I have had cPanel reinstalled (along with the operating system) and everything restored as much as possible.

    Now that everything is back up I have been trying to sort my email accounts but the accounts that were restored throw the following error:-

    Code:
    There was a problem logging onto your mail server. Your Password was rejected. Account: 'test@xxx.co.uk', Server: 'mail.xxx.co.uk', Protocol: POP3, Server Response: '-ERR Login failed.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92
    I have obviously hidden the domain name in these examples but the rest of the error is untouched.

    I then decided to try and change the passwords but it still fails when I try with the new passwords. I then setup a new email account only to find it even happens with that (I used the registry edit file to install the email account).

    I have also tried logging in via telnet which simply fails with the message ERR login failed.

    Can anyone suggest what might be wrong?
     
  2. Marty

    Marty Well-Known Member

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    I have the same problem. Any ideas?
     
  3. sarhosting

    sarhosting Well-Known Member

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    cPanel Access Level:
    Root Administrator
    Twitter:
    Check your settings

    Incoming / outgoing mail server: - mail.domain.com
    User: email address
    Password is the password

    Then click advanced settings - turn on "My Outgoing server requires authentication"

    If still the error

    Start >> CMD >> telnet mail.domain.com 25 do the same for port 110 aswell.

    You should get something like this:

    +OK Hello there.

    Let me know if you need any more help.
     
  4. jablu

    jablu Registered

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