fifthelement80

Registered
May 11, 2009
2
0
51
Hi;
We are running WHM 11.30.5 (build 2) on CENTOS 5.7 x86_64
We have received the following support ticket from our customer :

When I trying to change CPanel password - my new password is cutted down to 8 characters, without any notification. Log:
"Change Password
Your password has been changed!
The following services were updated (if any):
system
ftp
mail
mySQL
Changing password for user farmeram.
Changing password for farmeram
(current) UNIX password:
New UNIX password:
Retype new UNIX password:
passwd: all authentication tokens updated successfully."

There is also issue (access denied) with automatic login (through CPanel) to phpMyAdmin if I change password for one > 8 chars long.

Additionally I can login to CPanel & ftp (l:farmeram) with my_8_char_pass*, where my_8_char_pass is my current password, and * is any other string. It doesn't happen on any other ftp accounts.

What can be the issue ?

Regards
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator