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Password modification works for ftp..not cpanel

Discussion in 'General Discussion' started by gundamz, Dec 10, 2007.

  1. gundamz

    gundamz Well-Known Member

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    Hi guys,

    I have reset an account password using the 'password modification' function.
    We are able to ftp to the account with the new pass..however, cpanel doesn't log us in.

    any ideas why?

    WHM 11.11.0 cPanel 11.15.0-R18264
    CENTOS 4.5 i686 on standard - WHM X v3.1.0

    Theme: X3
     
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  2. gundamz

    gundamz Well-Known Member

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    This account had been restored from backup before.

    I have tried restart cpanel too.

    Still no go. :mad:
     
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  3. mohit

    mohit Well-Known Member

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    try un-suspending the account even if its not in the list of suspended accounts list.

    this will un-lock the password if it was locked due to earlier suspension.

    :)

    Mohit
     
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