rs-freddo

Well-Known Member
May 13, 2003
828
1
168
Australia
cPanel Access Level
Root Administrator
I suspended a site and then transferred it to another server. The problem is that the control panel will not allow access no matter what i change the password to. I change it from WHM and also from email reset. Both servers running the same version (latest RELEASE). Does anyone have any ideas what i can do to get this clients control panel to authenticate?
 

rs-freddo

Well-Known Member
May 13, 2003
828
1
168
Australia
cPanel Access Level
Root Administrator
Did you unsuspend the account on the new server ?
Transferred accounts are automatically unsuspended.

OK, I suspended it and unsuspended it and the password now works. The site worked, individual email accounts worked, WHM did not show it as suspended but somehow cpanel still thought the site was suspended.

Hope this helps somebody else.
 

cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,607
79
458
cPanel Access Level
Root Administrator
Transferred accounts are automatically unsuspended.

OK, I suspended it and unsuspended it and the password now works. The site worked, individual email accounts worked, WHM did not show it as suspended but somehow cpanel still thought the site was suspended.

Hope this helps somebody else.
That sounds like something is not being handled properly during the transfer. We are checking this out now. Thank you.
 

rs-freddo

Well-Known Member
May 13, 2003
828
1
168
Australia
cPanel Access Level
Root Administrator
That sounds like something is not being handled properly during the transfer. We are checking this out now. Thank you.
Thank god cpanel has finally hired someone who understands that cpanel is COMMERCIAL software and not community software. Good on you Kenneth for checking out the forums and when you see a bug, getting it to the attention of the developers. ALL the other cpanel people just ignore bug reports in the forum and want the USERS (who are not hired to find bugs) to list them in that stupid bug tracking software that cpanel uses. About time cpanel hired someone who is dedicated to their job!
 

rs-freddo

Well-Known Member
May 13, 2003
828
1
168
Australia
cPanel Access Level
Root Administrator
Another bug is that accounts when being transferred are being created with the skel files. This is not a desireable process as the skel files most probably contain an index file which might have precedence over the index file the website uses. Recently transferred 200 websites and about 10 had this problem.
 

SageBrian

Well-Known Member
Jun 1, 2002
413
2
318
NY/CT (US)
cPanel Access Level
Root Administrator
Another bug is that accounts when being transferred are being created with the skel files. This is not a desireable process as the skel files most probably contain an index file which might have precedence over the index file the website uses. Recently transferred 200 websites and about 10 had this problem.
I noticed this also.
I usually only transfer a few at a time so it's not a big deal to remove the files when checking the site, but that would be a big pain if transferring many sites.
 

cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,607
79
458
cPanel Access Level
Root Administrator
Another bug is that accounts when being transferred are being created with the skel files. This is not a desireable process as the skel files most probably contain an index file which might have precedence over the index file the website uses. Recently transferred 200 websites and about 10 had this problem.
That one is a bit more difficult to solve (other than something like rm -rf /home/user/public_html) because of how account tranfers/restores happen. It's not simply a matter of unpacking an archive into /home/user. It creates a new account for the user.

Now, if there was a way to specify something like 'create the cPanel specific files/datastores but nothing else' that would work, but there isn't.

As for the other other transfer issue, it has been reported to the developers.