Password protect dir failed after moving server

[mahdy_sharifi]

Hello :

some user set pass on their directory , but after server movement some user pass not working .
we check all setting and folder permission but can'n success to find this issue .
any idea ?

Thanks

 

[Infopro]

What happens when you delete old user, set a new user and password for the htaccess via cPanel?

 

[mahdy_sharifi]

New user created , but not work too !

 

[Infopro]

You might try renaming the hidden, .htaccess file in the public_html of your account to effectively kill it. For example naming it htaccess.txt

And then, re-add the password protection once again via cPanel to make sure it takes.