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password protect directory failure

Discussion in 'General Discussion' started by bdub01, Apr 15, 2008.

  1. bdub01

    bdub01 Registered

    Apr 15, 2008
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    I have followed the video tutorial- and I've done this before in previous versions of cPanel.

    We just set up a new VPS and I am trying to do it again, this time using:

    cPanel Version 11.18.3-RELEASE
    cPanel Build 21703

    - everything appears to work just fine, I can try to visit the directory and I receive a password prompt- however, when I enter the username and password, I am not given access. :mad:

    I am entering the correct credentials that I've set up for the directory. I've tried different username and password combos. :confused:
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Nov 29, 2006
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    Houston, TX
    cPanel Access Level:
    Root Administrator
    You are attempting to access a directory via your web browser that you have password protected using cPanel, correct?

    Try entering the correct user credentials twice, see if that works. If so, then I can tell you how to resolve that issue.

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