Password Protected directories kills website

[beetlejuice]

Hi,

I used the CPanel migration team to move some sites from my old server running Plesk to my new one running CPanel. A couple of sites are Ecommerce so I had a couple of critical directories password protected in Plesk and worked perfectly from the get go. Browse to the specific page and usernam and password box appeared.

After the migration I noticed the password protected directories were'nt being invoked so checking through the user CPanel, I can see the original usernames still exist but the two directories were'nt protected. I selected one directory, hit save and now the site in Firefox comes up with:

"Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
This problem can sometimes be caused by disabling or refusing to accept cookies"

I untick the protected directory and access is again fine.

Anyone have a clue where to start looking for the solution? I've read that this process in CPanel creates a .htaccess file and a htpwd.access file is this correct as this is not happening in my case. I already have an existing .htaccess file in place which I've even renamed to test if CPanel creates a new one and nothing happens.

Thanks for any tips that may help

regards

 

[Infopro]

Can you just remove any showing there and recreate it to test?

 

[beetlejuice]

Interesting?

I deleted the users that carried over with the migration and recreated them in Cpanel, same issue.

Deleted the .htaccess file and wallah! popup prompt for user name & pwd. Trouble is I need that .htaccess file.
Is there a workaround?

Thanks for the tip

 

[Infopro]

What is different from your original htaccess and the one cPanel creates? Sounds like you've got is customized?

 

[beetlejuice]

Fixed it

I'm a dufus.

Helps if you read some of the notes inside the .htaccess. Specifically mentioned CPanel.

I'm embarrassed, sorry to have troubled you unneccessarily.

 

[cPanelTristan]

Great to hear that you have it figured out!

Would you be able to provide how it was fixed?

 

[plasterandlathe]

Sounds like an .htaccess loop.Possibly a redirect to another directory on the same site can cause this issue e.g for some mobile sites hosted on the main domain this is a common problem.Using the .htaccess to redirect agents is a good idea,sounds a similar problem here but obviously not a mobile issue but a looping cycle.