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Password Protection Problem

Discussion in 'General Discussion' started by GlobalPN, Sep 24, 2003.

  1. GlobalPN

    GlobalPN Member

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    A client of mine is using the password protect directories features. He tries to view the directory and get the follownig error:

    ---------------
    403 Forbidden

    Forbidden
    You don't have permission to access /pictures/index.html on this server.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

    ---------------

    I attempted to:
    "
    /scripts/updatenow

    should fix it for new accounts

    Then run

    /scripts/enablefileprotect

    to fix all the current accounts.
    "
    And this still does not help. I also rebuilt apache and am still recieving the same error. Any ideas as to what I can do to fix the password protected error?

    Thank you for your time.

    cPanel.net Support Ticket Number:
     
  2. mjm

    mjm BANNED

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    i assume that it uses an .htaccess file.

    connect via FTP or SSH and remove or rename the .htaccess file and you will have access again.

    cPanel.net Support Ticket Number:
     
  3. Jemshi

    Jemshi Well-Known Member

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    If there is no .htaccess file, then this error may be due to Directory listing turned off in conf.

    make a .htaccess file there and add the line

    Options +Indexes

    cPanel.net Support Ticket Number:
     
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