Password reset does not send email

AMDphreak

Registered
Sep 30, 2019
2
0
0
Memphis, TN
cPanel Access Level
Website Owner
I purchased a cPanel-managed shared host and did not receive any login credentials for the cPanel. I issued a password reset on the cPanel login page and entered the registered email address correctly. However, this email address did not receive any email.

Not sure how to diagnose and work around this. Some potential culprits: I set up MX records pointing to a different mail host. I also deleted the mail.mydomain.blah CNAME record.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,263
313
Houston
Hello,

You will need to contact your provider for this information if it wasn't provided to you initially. Furthermore, if they didn't configure this with your email address (which they likely did not) you won't be able to retrieve your password via email.