Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Password - User issue (maybe alias issue)

Discussion in 'General Discussion' started by Curt, Sep 20, 2002.

  1. Curt

    Curt Well-Known Member

    Oct 16, 2001
    Likes Received:
    Trophy Points:
    I have a customer who was complaining about interchange so I tried to access his control panel (which I have now turned into a test account to try to fix while I created him a new account) at and I used the user name and the root password or even the password which I rest the site to in WHM and it just keeps popping the password prompt back up.

    The domain resolves to which is correct. If I try to access the control panel using the IP I can log into the control panel just fine.

    The resolves fine to the site, what would be causing cpanel to reject log in only while using the URL??? I looked in the messages log and I do not see any attempt to access the site.


Share This Page