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Password - User issue (maybe alias issue)

Discussion in 'General Discussion' started by Curt, Sep 20, 2002.

  1. Curt

    Curt Well-Known Member

    Oct 16, 2001
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    I have a customer who was complaining about interchange so I tried to access his control panel (which I have now turned into a test account to try to fix while I created him a new account) at and I used the user name and the root password or even the password which I rest the site to in WHM and it just keeps popping the password prompt back up.

    The domain resolves to which is correct. If I try to access the control panel using the IP I can log into the control panel just fine.

    The resolves fine to the site, what would be causing cpanel to reject log in only while using the URL??? I looked in the messages log and I do not see any attempt to access the site.

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