Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

SOLVED Peer reports it experienced an internal error. Error code: SSL_ERROR_INTERNAL_ERROR_ALERT

Discussion in 'Security' started by postcd, Feb 25, 2017.

Tags:
  1. postcd

    postcd Well-Known Member

    Joined:
    Oct 22, 2010
    Messages:
    670
    Likes Received:
    11
    Trophy Points:
    68
    Hello,

    on my WHM server is AutoSSL enabled with LetsEncrypt as a SSL provider.

    at "Manage SSL hosts" page i see domains have SSL enabled at www. at mail. and normal.

    BUT when i visit https://www. on any of my domains it shows following error:

    non www. works OK

    Please which things should i try in order to fix it?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,658
    Likes Received:
    1,425
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Do you notice any error messages for the affected domain names in the most recent log file under the "Logs" tab in "WHM >> Manage AutoSSL"?

    Thank you.
     
  3. postcd

    postcd Well-Known Member

    Joined:
    Oct 22, 2010
    Messages:
    670
    Likes Received:
    11
    Trophy Points:
    68
    I selected latest "All users" kind of AutoSSL log to be shown and it does not show any error or warning for the www.mydomainhere.com

    I went to "Manage SSL Hosts" page and deleted SSL for that cpanel account. Then in "Manage AutoSSL" / Manage Users i clicked to check my cpanel and then checked log and it shows:
    But the www.mydomainhere.com shows same error as mentioned in the first post. Non www. is ok.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,658
    Likes Received:
    1,425
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Feel free to open a support ticket using the link in my signature so we can take a closer look at the affected domain name. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  5. postcd

    postcd Well-Known Member

    Joined:
    Oct 22, 2010
    Messages:
    670
    Likes Received:
    11
    Trophy Points:
    68
    Thank You. I can not update my first post, so i am bumping this topic.

    This is the issue of the Cloudflare probably.
    It seems that the only solution is to remove all these failing sites from cloudflare and add them again. Then checking "Crypto" section in Cloudflare to play with SSL (full SSL probably).
     
    cPanelMichael likes this.
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,658
    Likes Received:
    1,425
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Thank you for updating this thread with the outcome. I've marked this thread as solved.
     
Loading...

Share This Page