Perfex crm 500 internal server error

Raisul islam

Registered
Apr 10, 2020
1
0
0
Dhaka
cPanel Access Level
Reseller Owner
When i am trying to run https://xxxxxxxxx.com/crm/admin on cpanel. I got the following error



Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
 
Last edited by a moderator:

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,297
1,251
313
Houston
The information here details what's helpful in a forum post: Forums Guidelines and FAQ


This doesn't provide any indication of what's occurring. As a reseller owner if you do not have root access to the server you should be able to check the logs within the cPanel account by going to cPanel>>Metrics>>Errors
 

abindas

Registered
May 16, 2020
1
0
0
Texas
cPanel Access Level
Website Owner
Hi, I am getting the exact same error
site.com works
site.com/about throws the exact same 500 Internal error as reported above.
and I got the below from my logs, please help, All my files are of permission 0775

File "../3.6/lib/python3.6/site-packages/flask/templating.py", line 89, in _get_source_fast
App 732505 output: raise TemplateNotFound(template)
App 732505 output: jinja2.exceptions.TemplateNotFound: home.html

Project path
/home/{user}/{path}
-- {app}.py
-- passenger_wsgi.py
-- .htaccess
-- templates
-- static
v env path:
/home/{user}/virtualenv/{path}/3.6

Regards
Abin