cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
12,498
1,971
363
cPanel Access Level
Root Administrator
Hello! We are going to need a lot more information to be able to determine where the problem is. What software is triggering these new orders? Is it WHMCS? Do you see anything in the cPanel error log at /usr/local/cpanel/logs/error_log? Are there any errors in the software side where the order is being placed?
 

MiqueiasBarros

Registered
Apr 13, 2022
2
0
1
Brazil
cPanel Access Level
Reseller Owner
Yes, using WHMCS.

At the time of purchase to register in cPanel, it gives the error of Permission Denied.

It is being the same for Cron for account suspension time, it displays the message Permission Denied.

@Edit

For reseller plans only.

Print here: Screenshot
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
12,498
1,971
363
cPanel Access Level
Root Administrator
Thanks for the additional details. If you purchased that license through cPanel, feel free to submit a support ticket to our team. The most likely explanation is that the link between WHMCS and the cPanel & WHM server has been lost.

If your license wasn't purchased through cPanel it would be best to reach out to WHMCS directly to have them check this.
 

quietFinn

Well-Known Member
Feb 4, 2006
1,695
351
438
Finland
cPanel Access Level
Root Administrator
go to WHMCS -> System Settings -> Servers
click the "edit" icon to the right
In next page click "Test connection"
Do you get "Connection successful"?
 
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