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Phone broke, but had 2FA on it, how do I access my account now?

Discussion in 'Security' started by Skelptr, Oct 17, 2018.

  1. Skelptr

    Skelptr Registered

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    Before I begin, let me just clarify I'm a very... casual user of cPanel, so sorry if things need to be over-explained for me. To keep things as short as possible: I create a site that uses Namecheap's hosting, which also uses cPanel. While logged in, I enabled two-factor authentication using Google Authenticator (I think that was the one).

    About a year later, here I am trying to sign back in. However, as you could tell by the title, my phone is now completely fried and unrepairable. Upon attempting to sign-in, I am prompted with the "Enter the security code for "..."" screen, which I can only assume is the 2FA.

    So, am I completely screwed, or is there a way I can get back in?
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Not a probem. Please contact your Hosting Provider, they will disable it on your account for you so you can get in and set it up again.

    It's a simple process for them to do for you.

    GL!
     
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  3. Skelptr

    Skelptr Registered

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    Thank you, I shall do so immediately!
     
    Infopro likes this.
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