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Phone support contact email

Discussion in 'General Discussion' started by Mauritz, Apr 19, 2016.

  1. Mauritz

    Mauritz Active Member

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    We paid for telephone support but not getting any emails. Where can we get hold of the cpanel team, we're in urgent need of support.
     
  2. Mauritz

    Mauritz Active Member

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    For future reference to other people who may be in a similiar position (Googlers), when purchasing telephone support you will be emailed credentials you need to enter telephonically before you can speak to a support agent. This obviously does not help much if you're unable to receive emails. There really are no other way to get hold of the CP team so if you're in a pickle and in a similiar situation, you're best off trying to resolve the issue yourself or at least try and get your mail server back up and running.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    One option to consider is to use an email address that's hosted outside of your own server/network as the contact email for your account on the support ticket system. This adds redundancy in the event your own server or network is failing to respond, or if your issue relates to email. Documentation on how to update your contact information is found at:

    Update Company Information - Manage2 Documentation - cPanel Documentation

    Thank you.
     
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