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SOLVED Php Process Killing itself

Discussion in 'General Discussion' started by chetanmadaan, Dec 30, 2016.

  1. chetanmadaan

    chetanmadaan Active Member

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    I have a website running on Joomla, PHP, Centos, WHM and on a specific part of it a script run's and does extraction of a zip file (the zip is already on the server).

    However, the extraction never completes. The process ends with the command "+++ killed by SIGKILL +++".

    Further research proved that SIGKILL is more of a linux term where the system is ending the process rather than a PHP timeout.

    I have made sure that I have more than enough PHP limits. i.stack.imgur.com/1nYzJ.png

    I have further noted down that the process ends exactly at 300 seconds every time. Is there a System level limit that needs to be changed here?
     
    #1 chetanmadaan, Dec 30, 2016
    Last edited by a moderator: Dec 30, 2016
  2. rpvw

    rpvw Well-Known Member

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    This is probably a KILL at kernel level caused by lack of resources eg mem + swap

    Have a look at Who "Killed" my process and why? and some of the excellent articles it links to, and see if anything there helps to make sense of the issue you are experiencing.
     
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    #2 rpvw, Dec 30, 2016
  3. chetanmadaan

    chetanmadaan Active Member

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    Hi,

    Thanks for the reply... I already did around 10+ days of google research and tried almost everything (to my knowledge) around that answer and others.

    The strange thing is that it always ends at 300 seconds and that seems to be a threshold.
     
    #3 chetanmadaan, Dec 30, 2016
  4. rpvw

    rpvw Well-Known Member

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    If we start from the premise that the unzip command is failing with a resource allocation issue, perhaps you could do a test with a smaller zip file ?

    I would be looking at 2 possibilities:

    1) The zip is so large that at 300 seconds run time, it has exhausted your server resources and is killed.
    2) the zip is in some way corrupt and the unzip process is stalling and timing out at 300 seconds.
     
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    #4 rpvw, Dec 30, 2016
  5. chetanmadaan

    chetanmadaan Active Member

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    Hi,

    The smaller zip works but the program/script I am working with needs all the files in one zip.

    There must be a way to increase that 300 seconds limit?
     
    #5 chetanmadaan, Dec 30, 2016
  6. rpvw

    rpvw Well-Known Member

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    This is probably the time to start talking to your server provider, and asking for anything in the logs that may help determine if you need more physical resources, or if it just needs some setting to be tweaked.
     
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    #6 rpvw, Dec 30, 2016
  7. chetanmadaan

    chetanmadaan Active Member

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    I have a ticket open with them and have been with them on this for about 8 - 10 days but they don't have a word back yet.
     
    #7 chetanmadaan, Dec 30, 2016
  8. rpvw

    rpvw Well-Known Member

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    Ouch !!

    I know it's the holidays, but 8 days?

    You can probably guess what we would suggest you do ........... o_O
     
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    #8 rpvw, Dec 30, 2016
    Infopro likes this.
  9. chetanmadaan

    chetanmadaan Active Member

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    Ha ha... Well, they have been really really good all this time. This is probably the first time it's happening.

    I will be back with a solution
     
    #9 chetanmadaan, Dec 30, 2016
  10. chetanmadaan

    chetanmadaan Active Member

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    OK, the host got back to me and finally got it solved... It was the
    FcgidBusyTimeout value set to 300 in Apache config.
     
    #10 chetanmadaan, Dec 30, 2016
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  11. rpvw

    rpvw Well-Known Member

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    Excellent news that you have this issue sorted.

    Thank you for updating us with the solution (and I have learned something new as well :-D )
     
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    #11 rpvw, Dec 30, 2016
  12. chetanmadaan

    chetanmadaan Active Member

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    Well, Thank you for guiding through Grumpy Old Man, some credit goes to you sir.
     
    #12 chetanmadaan, Dec 30, 2016
  13. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Thanks for updating the thread with your solution. :)
     
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    #13 Infopro, Dec 30, 2016
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