PHP scripts running on one Cpanel but won't run when copied to another

Brooke333

Registered
Jul 1, 2020
2
0
1
Las Vegas
cPanel Access Level
Website Owner
I am not a developer but I am duplicating some integrations from one client's Cpanel (let's call this Server 1) to another and the scripts don't seem to run on the 2nd client's server (Server 2).

There is a script that runs on a page built in Clickfunnels which sends submission form data to 3 different PHP files on the server, which then add new contact data to Everwebinar and Infusionsoft. Everwebinar seems to be receiving the data just fine, but nothing happens with Infusionsoft. There is supposed to be a redirect after submission but the page just reloads instead. If I point the script on the page to Server 1 then it goes through with the redirect.

This leads me to believe the issue lies with the 2 files that initiate the contact creation and redirect through Infusionsoft on Server 2. I've torn apart this integration and rebuilt it several times. I've also checked the file and directory permissions and compared them against the other Cpanel settings but everything is the same.

Can anyone please point me in the right direction of any other settings I should check?
 

cPJeremy

Technical Analyst
Staff member
Feb 13, 2019
55
2
83
Houston TX
cPanel Access Level
Root Administrator
Hello @Brooke333 !

Something like this might be difficult to troubleshoot without access to the the server directly. However, I would first check if Server1 and Server2 are using the same PHP handlers. You can determine the PHP Handlers for your PHP version by using WHM's MultiPHP Manager, if this is available to you. If you do not have WHM, do you have PHP info pages set up for the site on each server? I would suggest reviewing the PHP info and confirm if the "Server API" is the same on each server. Also, it may help to check if Server 2 has any "disabled_functions" that the other does not.

If you do have 'root' access to either one of the servers, please feel free to open a ticket using the link in my signature below.

Do you see any key differences on the PHP info page from Server1 and Server2? Please let me know if I can do anything else to help!