SOLVED PHP Startup: Unable to load dynamic library error [help]

[Spasso]

Hi everybody !
I am getting this error on under my webpage. soap is already installed but i am still getting this error. My server is Centos 6.10 and v72.0.10.
When i checked the php.ini (usr/lib/php.ini) extension=php_soap.so
but when i checked the /opt/cpanel/ea-php56/root/usr/lib64/php/modules/ folder seems soap.so
than i tried to changed php.ini file extension row like extension=soap.so but nothing happened.

Please help me !


A PHP Error was encountered
Severity: Core Warning

Message: PHP Startup: Unable to load dynamic library '/opt/cpanel/ea-php56/root/usr/lib64/php/modules/php_soap.so' - /opt/cpanel/ea-php56/root/usr/lib64/php/modules/php_soap.so: cannot open shared object file: No such file or directory

Filename: Unknown

Line Number: 0

Backtrace:

 

[cPanelMichael]

Hello @Spasso,

Can you run the following commands and let us know the output?

rpm -qa|grep soap
/opt/cpanel/ea-php56/root/usr/bin/php -m|grep soap

Also, can you setup a PHPINFO file on this domain to get a better idea of which php.ini file it's utilizing? Use your preferred file management method (SSH, FTP, File Manager) to create a file named phpinfo.php in the domain’s document root (e.g. /home/username/public_html/). The file should contain the following lines:

<?php
// Show all information, defaults to INFO_ALL
phpinfo();
?>

Ensure the phpinfo.php file is configured with 0644 permissions. User and group ownership should be set to the corresponding cPanel account’s username. Here's an example of how to do this via the command line:

chmod 0644 /home/username/public_html/phpinfo.php
chown username.username /home/username/public_html/phpinfo.php

Once the phpinfo.php file is created, you can open it by accessing domain.tld/phpinfo.php in your web browser. Let us know what appears under:

Configuration File (php.ini) Path

Loaded Configuration File

Scan this dir for additional .ini files

Thank you.

 

[Spasso]

Hello,
Thank you for reply.

This is the output
----------------------------------------------------------------------------
[email protected] [~]# rpm -qa|grep soap
ea-php55-php-soap-5.5.38-39.39.7.cpanel.x86_64
ea-php56-php-soap-5.6.38-1.1.2.cpanel.x86_64
ea-php70-php-soap-7.0.32-1.1.2.cpanel.x86_64
ea-php71-php-soap-7.1.22-1.1.3.cpanel.x86_64
[email protected] [~]# /opt/cpanel/ea-php56/root/usr/bin/php -m|grep soap
soap



and this is the result of phpinfo ini file location
---------------------------------------------------------------------------
Configuration File (php.ini) Path /opt/cpanel/ea-php56/root/etc
Loaded Configuration File /opt/cpanel/ea-php56/root/etc/php.ini

 

[cPanelMichael]

Hello @Spasso,

Can you try reinstalling the soap RPM for PHP 5.6 using the command below?

yum reinstall ea-php56-php-soap

Let me know if that helps.

Thank you.

 

[Spasso]

Hello,
I have tried with command

yum reinstall ea-php56-php-soap

and succesfully installed. But nothing changed. Still i got this error


ERROR - 2018-11-01 19:51:31 --> Severity: Core Warning --> PHP Startup: Unable to load dynamic library '/opt/cpanel/ea-php56/root/usr/lib64/php/modules/php_soap.so' - /opt/cpanel/ea-php56/root/usr/lib64/php/modules/php_soap.so: cannot open shared object file: No such file or directory Unknown 0 -->

 

[cPanelMichael]

Hello @Spasso,

Can you open a support ticket so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[Spasso]

Hello @Spasso,

Can you open a support ticket so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.

Hello,
I have created ticket and my Support Request ID is: 10622243

Thank you.

 

[cPanelMichael]

Hello,

To update, here's a summarized message from one of our Technical Analysts noting the cause of the issue:

This has been corrected. The system was loading the php soap module. The issue is that the /opt/cpanel/ea-php56/root/etc/php.d/zzzzzzz-pecl.ini had incorrect values set:

zzzzzzz-pecl.ini:extension=php_soap.dll
zzzzzzz-pecl.ini:extension=php_soap.so

The php_soap.dll will never work on linux, as DLL's are Dynamically Linked Libraries used on Windows system, and the php_soap.so module doesn't exist. Instead, the soap.so listed in the soap.ini is loaded. Now I am able to navigate the website without errors being printed to the error_log.

I've marked this thread as solved.

Thanks!