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SOLVED phpMyAdmin AuthenticationCpanel.php Error

Discussion in 'Database Discussion' started by psytanium, Jan 17, 2018.

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  1. psytanium

    psytanium Well-Known Member

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    Hello,

    This error appear on every mouse click I do:

    Some errors have been detected on the server!
    Please look at the bottom of this window.

    and a lonf error message appear at the bottom of the page:

    Code:
    Warning in ./libraries/plugins/auth/AuthenticationCpanel.php#629
mysqli_connect(): (28000/1045): Access denied for user 'dynoatm'@'localhost' (using password: YES)

Backtrace

./libraries/plugins/auth/AuthenticationCpanel.php#629: mysqli_connect(
string ********,
string ********,
string ********,
string ********,
string ********,
)
./libraries/plugins/auth/AuthenticationCpanel.php#389: PMA\libraries\plugins\auth\AuthenticationCpanel::cp_mysql_auth_check(
string 'dynoatm',
string 'Arcache10-10-10',
)
./libraries/common.inc.php#667: PMA\libraries\plugins\auth\AuthenticationCpanel->authCheck()
./sql.php#18: require_once(./libraries/common.inc.php)
    Thanks for your support
     
    #1 psytanium, Jan 17, 2018
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    It's possible the cPanel and MySQL password for that account is out of sync. You can try resetting the cPanel password to see if that solves the issue:

    "WHM >> Password Modification"

    Otherwise, check to see if a /home/$username/.my.cnf file exists under this account. If so, remove it, or update the password in this file to match the cPanel account password (or vice-versa).

    Thank you.
     
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    #2 cPanelMichael, Jan 18, 2018
    Metro2 likes this.
  3. DennisMidjord

    DennisMidjord Well-Known Member

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    We had that exact error yesterday for just 1 account. Changing the password like @cPanelMichael suggests fixed the issue straight away.
     
    #3 DennisMidjord, Jan 18, 2018
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  4. psytanium

    psytanium Well-Known Member

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    Thanks, solved :)
     
    #4 psytanium, Jan 19, 2018
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    I'm glad to see that helped. Thank you for sharing the outcome.
     
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    #5 cPanelMichael, Jan 19, 2018
  6. Yassine Bouzaka

    Yassine Bouzaka Registered

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    Not working with me , i changed mysql password (WHM)

    HTML:
    Warning in ./libraries/plugins/auth/AuthenticationCpanel.php#629
 mysqli_connect(): (28000/1045): Access denied for user 'cpses_'@'localhost' (using password: YES)

Backtrace

./libraries/plugins/auth/AuthenticationCpanel.php#629: mysqli_connect(
string ********,
string ********,
string ********,
string ********,
string ********,
)
./libraries/plugins/auth/AuthenticationCpanel.php#389: PMA\libraries\plugins\auth\AuthenticationCpanel::cp_mysql_auth_check(
string 'cpses_tn8uz7uz1g',
string 'L2zxcxBPDoBNSQof2DHe3kcPdBF7yH47',
)
./libraries/common.inc.php#667: PMA\libraries\plugins\auth\AuthenticationCpanel->authCheck()
./index.php#20: require_once(./libraries/common.inc.php)
Notice in ./libraries/plugins/auth/AuthenticationCpanel.php#81
 Undefined index: auth_type

Backtrace

./libraries/common.inc.php#670: PMA\libraries\plugins\auth\AuthenticationCpanel->auth()
./index.php#20: require_once(./libraries/common.inc.php)
Notice in ./libraries/plugins/auth/AuthenticationCpanel.php#99
 Undefined index: charset

Backtrace

./libraries/common.inc.php#670: PMA\libraries\plugins\auth\AuthenticationCpanel->auth()
./index.php#20: require_once(./libraries/common.inc.php)
 Cookies required
     
    #6 Yassine Bouzaka, Jan 19, 2018
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Are you accessing phpMyAdmin through Web Host Mnaager, or through cPanel? If it's through cPanel, the password to change is the account password via "WHM >> Password Modification".

    Thank you.
     
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    #7 cPanelMichael, Jan 19, 2018
  8. Metro2

    Metro2 Well-Known Member

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    This works like a charm for me. Had a couple user accounts with the same issue in the OP, and simply doing WHM > Password Modification without even giving them a different cPanel password works. Just did one a few minutes ago, same password the user had before, and it immediately fixed the phpMyAdmin display for them.

    As far as why this happens (and only rarely and only with one or two accounts) - my guess is it's possibly due to so many server migrations (in my case) where the client has been with me to 12 years and during that time we've phased out old servers / migrated to new ones at least 6 times. I'm guessing that occasionally during the Transfer Account process after so many times something is bound to go out of sync, but that's just my speculation.

    Thank you @cPanelMichael!
     
    #8 Metro2, Feb 3, 2018
  9. Aeon_Sydney

    Aeon_Sydney Registered

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    I have the same problem and it works for a little bit. However the next day it is broken again until I reset the root MySQL password again and it will work again until the next day.
     
    #9 Aeon_Sydney, Feb 11, 2018
  10. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Does a /home/$username/.my.cnf file exist for the affected account?

    Thank you.
     
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    #10 cPanelMichael, Feb 12, 2018
  11. Aeon_Sydney

    Aeon_Sydney Registered

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    Yes, the file exists and is correct. I have to keep resetting the root MySQL password every day otherwise when accessing phpMyAdmin from WHM I get prompted for the username and password and below it says:

    mysqli_connect() expects parameter 5 to be long, string given
    Undefined index: auth_type    ​
     
    #11 Aeon_Sydney, Apr 24, 2018
  12. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    Can you open a support ticket so we can take a closer look? Feel free to post the ticket number here once it's opened and we will update this thread with the outcome:

    How to Open a Technical Support Ticket - cPanel Knowledge Base - cPanel Documentation

    Thank you.
     
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    #12 cPanelMichael, Apr 24, 2018
  13. kalexan

    kalexan Member
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    Hello
    At a CENTOS 6.10 standard server with cPanel v 74.0.6, I tried to use PhpMyAdmin at one of my accounts through cpanel, however phpmyadmin refuses with errors:

    mysqli_connect(): (28000/1045): Access denied for user 'accountusername'@'localhost' (using password: YES)
    Undefined index: auth_type
    Undefined index: charset

    I changed the account 's password from WHM, I got the result message that MySQL password was updated, however, I still cannot log in using cpanel (still the same error appears). I do not have specific .my.cnf at that account. I have no problem logging in to phpMyAdmin from WHM (root user), however I thing that PhpMyAdmin and cPanel/WHM are somewhat "out of sync", so if I will change root password, I will not be able to login at any database using PhpMyAdmin.

    Any thoughts?
     
    #13 kalexan, Sep 3, 2018
  14. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello @kalexan,

    I've seen this happen on systems where the MySQL version was manually downgraded using an unsupported method. Can you check and see if that's the case on the affected server? Here's a command you can use to check this:

    Code:
    egrep -B1 '^Version' /var/lib/mysql/`hostname`.err
    Does the output show a version downgrade at any point in time?

    Thank you.
     
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    #14 cPanelMichael, Sep 3, 2018
  15. kalexan

    kalexan Member
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    Hi @cPanelMichael

    No, all versions are in ascending order:
    Line 1: Version: '5.1.73-cll
    Line 5: Version: '5.1.73-cll
    Line 8: Version: '5.1.73-cll
    Line 11: Version: '5.1.73-cll
    Line 14: Version: '5.1.73-cll
    Line 17: Version: '5.1.73-cll
    Line 20: Version: '5.5.42-cll
    Line 23: Version: '5.5.42-cll
    Line 26: Version: '5.5.42-cll
    Line 29: Version: '5.5.42-cll
    Line 32: Version: '5.5.42-cll
    Line 35: Version: '5.5.42-cll
    Line 38: Version: '5.5.42-cll
    Line 41: Version: '5.5.45-cll
    Line 44: Version: '5.5.45-cll
    Line 47: Version: '5.5.46-cll
    Line 50: Version: '5.5.46-cll
    Line 53: Version: '5.5.47-cll
    Line 56: Version: '5.5.47-cll
    Line 59: Version: '5.5.48-cll
    Line 62: Version: '5.5.48-cll
    Line 65: Version: '5.5.49-cll
    Line 68: Version: '5.5.49-cll
    Line 71: Version: '5.5.50-cll
    Line 74: Version: '5.5.50-cll
    Line 77: Version: '5.5.50-cll
    Line 80: Version: '5.5.50-cll
    Line 83: Version: '5.5.50-cll
    Line 86: Version: '5.5.52-cll
    Line 89: Version: '5.5.52-cll
    Line 92: Version: '5.5.52-cll
    Line 95: Version: '5.5.52-cll
    Line 98: Version: '5.5.54-cll
    Line 101: Version: '5.5.54-cll
    Line 104: Version: '5.5.54-cll
    Line 107: Version: '5.5.54-cll
    Line 110: Version: '5.5.55-cll
    Line 113: Version: '5.5.55-cll
    Line 116: Version: '5.5.57-cll
    Line 119: Version: '5.5.57-cll
    Line 122: Version: '5.5.57-cll
    Line 125: Version: '5.5.58-cll
    Line 128: Version: '5.5.58-cll
    Line 131: Version: '5.5.58-cll
    Line 134: Version: '5.5.58-cll
    Line 137: Version: '5.5.58-cll
    Line 140: Version: '5.5.58-cll
    Line 143: Version: '5.5.59-cll
    Line 146: Version: '5.5.59-cll
    Line 149: Version: '5.5.59-cll
    Line 152: Version: '5.5.59-cll
    Line 155: Version: '5.5.59-cll
    Line 158: Version: '5.5.59-cll
    Line 161: Version: '5.5.60-cll
    Line 164: Version: '5.5.60-cll
    Line 167: Version: '5.5.60-cll​
     
    #15 kalexan, Sep 4, 2018
  16. kalexan

    kalexan Member
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    Just an update: I changed the account password from an other account at the same server, and I did not have problem logging in through cPanel and then PhpMyAdmin
     
    #16 kalexan, Sep 4, 2018
  17. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello @kalexan,

    Can you confirm that allowed phpMyAdmin to be accessed on the original account affected by the issue? If not, can you let us know of any specific output in /usr/local/cpanel/logs/error_log or /var/lib/mysql/$hostname.err when the access attempt fails?

    Thank you.
     
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    #17 cPanelMichael, Sep 4, 2018
  18. kalexan

    kalexan Member
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    Sorry I was not clear enough: I changed the account password FOR an other account at the same server, and I did not have any problems logging in through cPanel and then PhpMyAdmin for this account. The original account that had the problem is still affected

    I checked
    /usr/local/cpanel/logs/error_log
    and
    /var/lib/mysql/$hostname.err
    for entries around the time of login, nothing was logged :(
     
    #18 kalexan, Sep 4, 2018
  19. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hi @kalexan,

    Can you open a support ticket so we can take a closer look at the affected system to see what's happening? You can post the ticket number here and I'll link this thread to the ticket.

    Thank you.
     
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    #19 cPanelMichael, Sep 4, 2018
  20. kalexan

    kalexan Member
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    Ticket created:# 10239551

    Btw, pretty awesome support workflow!
     
    #20 kalexan, Sep 4, 2018
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